Customer Ratings & Reviews

Arrived open box item...never rechecked..no remote no legs... what a sad business..not as advertised!!!

needed a cheap tv fast. The volume on max is lacking. Dark scenes are terrible to watch. The tv brightness fluctuates on dark scenes. But for the money it's not a bad purchase. My parents are satisfied.

Bought this protection plan to cover my Samsung 65" QLED TV (a $2600 TV!) to the tune of around $500. What a huge mistake! Something went wrong in the TV after the original warranty expired (of course!) and a system board had to be replaced; twice. No joy; the TV still doesn't work right. I have been waiting for OVER 6 MONTHS without any resolution. I'm told the TV should be "junked out" and replaced by Best Buy. And all I'm doing is getting older waiting for that to happen. If you do buy products at Best Buy - and I'm NOT saying NOT TO - just PASS on the Geek Squad protection plan if offered. This my first time having to actually try to use the protection plan for a purchased product, and it has been a TOTAL JOKE from the get-go! I believe they are trying to wear me out, hoping that I will just give up on the idea, and walk off with my hard earned money, while doing NOTHING! Save your money.

Bought 16ch cctv system. Needed help on 3 bnc cables. 800 # for geek squad told me to call local store to see if cctv was an option in my area. After I called the local store, I held for 15 mins for geek squad. She didn't know what cctv was and had me hold for another geek squad tech. He eventually told me to call the geek squad 800 #. To avoid these circles, I now started a live chat, when I got out of the questions, I explained all of this. He told me to call the 800# again and ask them for cctv service. I explained the circle and that's why I'm here. He retyped to call. I asked him if he could liaison the call to help the situation and get me an answer to my original problem. He said since he is live chat support he doesn't make calls. I never had my problem solved. This is my first and last experience with geek squad. I plan on returning the 2 contracts and using the refund to get the remaining 3 bnc cables finished. I told him what a joke this was and he just typed back from the script. I had to screen shot it I was in disbelief.

Brought this tv and a sound system and was supported to have delivery snd installation was delivered by two guys who could not speak no english and now tell me i have to pay extra to install and set up why do thry lie to you i am disabled veteran and iam tired of this stop lying

My geek squad delivery was scheduled for a Saturday between 2-6. I got a text message at 12:30 saying the delivery was en route. I got another around 6 saying that the ETA was 6:27. The delivery never showed up and got rescheduled for several days later with no explanation. Nobody called to explain what happened, and I was unable to get an explanation from the two different agents I spoke with. They also were unable to reschedule for the next day or to cancel the order, despite this being a $4,000 order. Terrible customer service.

Never got to use the warranty my tv blanked out 1 year after my warranty expired.

Not worth the money at all. I was told to get it in case damage to product and found out they had lied about the warranty. They upsell to make more money

It’s useless, even with a Best Buy warranty. I got a CyberPowerPC which crashes when I play any video game and can’t hold a Bluetooth connection at all. I bought the warranty and it only covers hardware not software. And in order to run a diagnostic to figure out what’s wrong with my computer (whether it’s software or hardware it’s $100) whether you have a warranty or not. So do not buy the warranty because you will still be spending at least $100. It’s a waste of money. Geek squad is way too expensive and not worth the money. Go somewhere else. Unless you pay their ridiculously expensive membership it’s not worth it

Unhapywith Geek Squad and Timely responsexxxxxxxxx

purchased 5 year geek squad coverage. tv stopped working and they sent out agent vendor, so far answer on fix or replace and tv doesn't work. have spent hours on phone and chat trying to find out status and still no response, only excuses. promises to call with the update from chat agents have not been fulfilled. unhappy with this.

I would like to give zero rating for this product. It has been confirmed by Best Buy that I would have receive my TV on time (6th December 2022) and ending up with so many harassments while asking for help from Service center executive. The authority has delayed to deliver the item causing false delivery promises to my order after confirming that they would deliver by x,y,z dates. My order has been delayed by Best Buy multiple times and certainly after long waiting almost by 25 days delayed post ordering the item, they stop responding with no justification. It was so frustrating and harassment of my time giving false promise of delivery by Best Buy. I didn't have that satisfactory level of dealing the product with Best Buy. This is not acceptable and not the way of handling customers. It was very disappointing and not acceptable at all.

This has a terrible picture. Huge mistake to buy but bigger to have thrown away the box. Now I’m stuck with it. Stay away from this TV and spend a little More to get a product worth putting in your home.

Felt like employees were trying to push this is on me by mentioning problems that could happen if I didn't get it. Not too sure those things will ever happen though.

This is probably one of the worst TVs I've ever had. The picture is constantly stuttering no matter what settings I have it on, even letting it stay on for a while to let it "warm up" changes nothing. With the settings, they change by themselves all the time, whenever I turn the TV on the settings are different, and some of them are even grayed out, so why give me the option to change something if they are locked at what it is set to? Even the wifi connection is bad on here. My router is right under the TV on the same stand, and it is constantly buffering or dropping quality when I'm trying to watch anything. The only redeming quality was the sale price of $300, but that doesn't matter since I'm returning this peice of trash as soon as I can. Even the phone support was bad, the person I had on the phone was very passive aggressive and did not seem like they wanted to help me.

AWFUL picture! Worked fine for about a week. Blurry for many seconds while it tries to tune itself to the channel of your choice, and blurs with any slight motion. I don't know how LG can claim this is a 4k HDR TV...it just cannot be correct. I have two older LED TVs bought in 2010 and 2013 that outperform this LG by leaps and bounds. You have to buy a "magic remote" separately in order to program other devices to a single remote. Sound does not match up to movement of actor's lips no matter how much you play with the settings. Wish I could return this TV to Best Buy but box was disposed of already.

The five-year protection plan is a scam. I Purchased the five year plan but it really only applies after the first year manufacturers warranty so it's really 4 years. Totally and completely misleading. The first year you have to go through the manufacturer. The representative made it sound like there would be no questions asked and it would be easy Peezy. Not the case.

This is just a review for Best Buy. I couldn't even get to plugging in the TV and use it, so I can't review the TV. Best buy gave me scratched up TV and claimed that it was in excellent condition (open box). That too it is scratched up from inside the screen, looks like a manufacturing defect and not a bad handling case. They should not claim such thing as excellent condition in the open box category. I wouldn't buy such scratched up screen for more than 500 dollars. Certainly not the 980 dollars I paid for it. And now I got to rent a pickup again to return this huge TV.

Two reasons: 1. I have had nothing but problems with the one I purchased and I keep getting the run around. It will lose cable channel reception when other tvs in the house do not. It shuts down on the cable side while the internet channels work. OR, it will work on the cable side but the apps (Netfix, YouTube) freeze up. 2. Sony has used the covid 19 issue to shut down their tech support. You can not even speak with a tech. This is a smoke screen - they could have the techs work from home as millions of other support people do. It's BS. I'm still fighting with Best Buy and it's been 3 months. NEVER,EVER AGAIN!

Very good picture, but had the tv 3 weeks and locked up twice in two weeks. The first time it locked up it was off and would not respond to remote or hard buttons on back of the set. The Second time it locked up the tv was on and would not respond to remote or hard buttons on back of tv.