Customer Ratings & Reviews

DO NOT BUY THIS TV! Color is washed out and you see very bad blooming on the edges of the TV because it is an edge lit TV. Why does Samsung even still make edge lit TV's. I have a TU7000 from 2020 and it was back lit and the color is beautiful and there is almost no blooming on dark scenes on that TV. Samsung has gotten cheap and I will never buy a Samsung product again!

By using credit card "Rewards" earned to purchase items, you can no longer use the price match guarantee. Even if your rewards used on a purchase is only a small fraction of the cost you are no longer eligible. Seeing how electronics are always in flux, you would be much better not using the best buy card. In my recent situation it cost me $300 dollars, which I could have received had I not used my earned rewards on this purchase. I will not be using Best Buy for any future purchases. Disgusting company policy!

Sadly the extra protection warranty does not cover accidental damage on televisions. Basically it’s an extended warranty. Extremely disappointed I had tech come to my house and tell me my warranty did not cover a cracked screen even after when I called and started the claim online they said it would be covered. Been a long time total tech member and have spent countless thousands at Best Buy, but never again.

I bought a warranty for my TV through best buy geek squad. TV broke and I needed to get it repaired. Best buy gave me an 8 hour window of service (12-8pm). They told me that the tech would call me 30 min before servicing. NO CALL NO SHOW!!!! Completely blew me off and never called me once. I called customer service and asked to speak with a supervisor, and was told the supervisor was too busy to talk. UNREAL!!!! THEY DONT CARE ABOUT THEIR CUSTOMERS.....RUN AWAY!!!

I bought Geek Squad protection for our TV but when it broke it wasn't covered. I chatted online & explained what happened. They told me to take it in to the local store so I did. Only to waste a drive & a wait in line to be told that accidental wasn't covered. 1. I would have NEVER bought the warranty had I known that. 2. I would not have wasted my time driving out there. They were very rude & could care less. It only covers pixels going out & things like that. What a joke. Don't waste your money

Purchased in Feb of 24 over an lg as we own 3 other Samsungs. Just 1.5 months in and it’s being serviced. Screen went black, sound still works, light on bottom blinks. Called Samsung service and tried all the reset tricks with no luck. Of course it’s past its best buy return period. Will be seeking another brand for future purchases.

Extended Warranty? You think you are getting additional 2 years on top of 1 year manufacture warranty. Not so, warranty is total 2 years. Of course, it stops working right after 2 year mark. No picture. should have bought the one I wanted, Samsung only going forward.

This is not a warranty, it’s an extended return period to give you store credit. All the talk about replacing with same model or next one up are lies. They offered me a tv far worse specs then the one I had. Save your money

Regret, regret regret! Unless your'e a Google lover (major personal info sharer), this is not for you. Can't switch between broadcast tv & Hulu without major effort. Regret, regret, regret!

I bought this with my Sharp 4k TV at one of the bestbuy in-store locations. They said this plan would take care if my TV is damaged and would help me with fixing or replacing the TV. The TV's remote got damaged and when I reached out to them, they said this is not covered. If a small remote is not covered after paying some $60, I'm not sure if other things like screen damage are covered. I would definitely save my money and not buy this next time.

I bought an open box version of this product, and recently found the number of hours the TV has been turned on (deep in the menus). MY "OPEN BOX" TV HAD BEEN ON FOR OVER 4000 HOURS. Was likely a store display for over a year. This is NOT open box, this is fraud to pass this item off as almost new. Respond, Best Buy.

So if there were starts it would be a 2.5 out of 5 . I got my use of it once when I had a storm surge and it would power on. They fixed it although it did take a long time. THIS DOESNT COVER DAMAGE. why would anyone buy a plan that doesn't cover damage...... Why.

While setting up the TV the screen kept going black. I kept resetting it and realized after troubleshooting that if anything is plugged into an HDMI port or the network port it was causing it. I googled the problem and the first hit was Hisense "BLACK SCREEN OF DEATH" how to fix. I tried for 2 hours to get this horrible purchase to work and I am going to have to box it up and return it for a different brand that works.

Worked for two weeks, then the software issues started: 1. No volume on hd channels, so had to reboot system. 2. Turning power on does nothing, so after playing around, changed input a few times and it finally displayed the video. For some reason, my return window was only 2 weeks? Best Buy, really?

Well I hope I never need to use it. Lol **********

Not used it does not apply to me as an end user for

I purchased this TV through Best Buy. It was damaged in transit. I talked to several reps I wanted a replacement TV they canceled the order didn’t issue a replacement and told me I had to wait one billing cycle to receive a refund. That’s almost 2 weeks but I didn’t take them two weeks to receive my money. I would never do business with them again.

The picture was fine but the speakers were busted within the first 6 weeks.

I tried to file a claim and the online chat sent me to the store with a case ID number. The store employees told me that they were supposed to arrange for a in-home visit and they couldn’t do anything. When I got back with the Online help, They just told me to call the phone number.

The custmer service for this is really bad. Was told by 3 people over the phone and 1 in person at the store that my cracked tv would be covered when setting up my appointment. The tech scheduled to come out said the phone people dont know anything and said cracked tvs are not. Such a headache with this back and forth. I really dont know if this is good or not to get.