Customer Ratings & Reviews

I purchased this as a gift, I do not have an ability to exchange it for a replacement, it was an open box and the description said "excellent condition" but when it got to the gift recipients house and she opened it up it did not have any feet in the box. the tv is fine. they just have to lean it against the wall to use it now.

I'm not happy with the service that I have purchased from you for additional $160. I had a problem but Luis didn't bother to come personally but try to tell me over the internet what to do. Got fad up and call Spectrum their technician came and fixed the problem even that was not Spectrum problem

Do not buy a "protection plan" that doesn't cover accidental. I would argue this false advertising just call it an extending warranty. Been on the phone 4 times providing callback numbers no one has a long hold. Asked to talk to a supervisor and said the call back would be in 4-6 hours. unacceptable and this is the last purchase i'll be making at best buy.

My Sony Oled only worked for a year and three months. Then the screen stopped working altogether. When told of the situation, Best Buy refused to replace the TV, and I was stuck with countless hours coordinating with Sony to get a replacement PLUS a reinstall bill on top of it. I would not buy this TV again.

DO NOT BUY THIS TV! This tv even when you turn the brightness all the way down to 8 and turn the contrast down you get terrible blooming on dark scenes. I have a Samsung Q70R from 2019 and it has absolutely no blooming on dark scenes at all. Samsung has gone down hill and I will never buy one of their products again.

I purchased in October and was supposed to receive the delivery, but either Best Buy got my address wrong or the delivery company misdelivered it. Until now, I haven't received my order, and even when I complained to customer service, they're shifting the responsibility to me, making it difficult for a replacement or refund.

This TV is complete crap. How it has 4.7 stars is beyond me. Every single time I turn it on it has to reconnect to the internet and half the time it takes 10+ minutes. Trying to stream from your phone? Good luck. If I could return this TV and not get my money back I still would. Complete garbage.

This was a black friday steal so I thought. This is a 57 inch inside of a 65 inch box. (Always measure your television) Best buy & Roku count your days. Ill keep it because of price and price only.

Do not purchase this as an open box. 2 defective ones with the same issue. No damage to screen but when you plug them in, it looks like it in the lower right corner. No picture. Bought 2 new. No issues.

I need download copy of new renewal subscription. I also can not understand the Member nu you gave me

The sound is very tin sounding and the TV frequent has issues connecting to my HDMI inputs. Unfortunately you only have 2 weeks to make a return so now I'm stuck with a TV that doesn't work when i want it to.

Geek squad told me my warranty had already expired. It shows I purchased it on august 12, 2020 and it is a two years warranty. I was short of words.

Second Warranty Service request in first 3 months. Frame rate is slow tv cant keep up with live live TV especially sports even when LAN cable is connected getting over 300mbps. Last night TV screen just went black and keeps power cycling itself - flickering between black, light gray, and gray screen TV will not power on. Go with LG or Sony. You would think with this brand being more expensive you would be getting a better product. I am done with Samsung's products. Service request are a hassle.

Takes more than a month to fix simple problem. Besides, they do not offer another device while your device is out for fix. Also, I've seen new problem in my device once they bring it back fixing the previous issue. It is simply not worth it, they need to make several changes to keep their reputation, I'm not sure how they are rated so high because my experience with them was really bad.

Tv picture went out at 13 months!!! There is sound but screen is black, it just stopped working one day when we tried to turn it on! bought brand new, it was in a a childs room and only occasionally used!!!! VERY DISSAPOINTED- DO NOT BUY

If I could give this no stars I would. This warranty is pretty much useless for something you really want protected. There was an accident that happened to my TV and obviously a warranty doesn't cover it. Don't waste your money on a warranty that pretty much does nothing.

Open box “excellent” condition should include the power cable, right? 888 Customer support could not help. Now I get to go back to the store and explain it again and hopefully get help.

Black bleed like blue shadow on the bottom of the screen-mediocre viewing angle - not very bright immage and colors. My brother has the x90l much better for movies .

TV is fine but sound quality is horrible. Like worst I've ever heard on a TV.

Tv is 2.5 years old and already half the screen is out. Guess what, my service plan was 2 years. Imagine that, almost magic. Will never buy this brand again.