Customer Ratings & Reviews

The price for it was good but have not needed them yet butni do need a new battery in my beats headphone will update service after

Geek squad was great! Helped me load it in vehicle upon pickup, and gave me a few insights about the product.

As seniors, we are easily confused with how any new technology works. My son talked us in to this TV and surround sound. We would have never been able to get everything up and running without the Geek Squad help. The tech was very patient and showed us how to work everything. We refuse to move it because it works so well!

Will never buy another TV without getting this protection plan, service is fast, reliable, and hassle free!

So glad I got this protection plan! It paid for itself shortly after the first year when my manufacturers warranty ran out. In-home service was excellent. Unfortunately I had to buy a new plan with the new replacement TV.

Tech came to look at my tv, could not replicate the issue but I had pictures and showed it to him And he took care of everything

Geek Squad answered all my questions. I'm glad they offer this service to people like me who don't understand everything about technology.

The piece of mind my protection provides gives me a great deal of satisfaction. Knowing that I don't have to worry about anything failing over the next 5 years is wonderful.

A very good service they work fast and fix my problem

I can really appreciate the protection plan & the geek squad. It's really a great idea to get the coverage on everything. I had my tv almost a month something happened with red dots throughout the tv & there replacing it at no cost to be brand new. Always get the coverage!!

Excellent job they did,thanks, I'll recommend to me friends and my family

Very helpful choosing the best option for a fathers day gift! Couldnt decide between a few diffrent TV's and they helped narrow it down

This was a great purchase. I don't have to worry if something goes wrong. If it does I can just pick up the phone schedule an appointment for the Geek squad to come out. I leave it to the professionals.

From others ive talked to and what ive seen in the store i have no doubts about the quality of the service

As long as your within your time given for your service the geek squad is very helpful and good to have but once it expires you're on your own.

I always purchase an extended warranty on products I purchase from Best Buy. In the past if the product fails I would return the damaged product back to the store without any hassle at all. They would either exchange, refund or order me something newer if the old product had been discontinued. I rated the extended warranty a 4 because Best Buy extended warranty is a little higher than Sam's extended warranty on televisions or some other electrical products.

Geek Squad are always Excellent! Very important to have

I actually upgraded my Geek Squad PP to 5 years prior to delivery

My brother installed my Samsung TV with no problem. The instructions were to easy to follow.

I love that the protection plan is 5 years for protection on products that are high priced items. I am happy with the options and the peace of mind that having the long term protection gives you. Very pleased that I purchased the protection plan for these reasons.