Customer Ratings & Reviews

Truly a professional team of installers. Thank you Geek squad.

Happy to have this peace of mind protection after my wife accidentally (actually though, i saw it happen </3 lol ) broke my last 65 LG GX.

Price of mind was the reason for adding this on. Who know what’s going to happen within 5 years

Loving this TV! I use it as a computer monitor. I have 567 hours invested in use so far. I cant find anything wrong. I returned my C2 due to extreme flickering (but could be a result of a rtx 3080) I bought this C3 with the RTX 4080 and to be honest, Once you go Oled you dont go back. The colors and everything is just so vivid! 1499 nits of brightness with HDR on. 4k 120hz. It is just epic,

I was on the phone an agent hung up on me I was trying to resolve the fact that out of the three TVs I had with Best Buy once they fixed and resolved one of the TV issues, this led to cancellation of the other two TV warranties abruptly. I had a technician working on the other TV and the Geek Squad technician cannot process the final items because they canceled the warranty abruptly. I have telephoned in to customer service on three separate occasions to ask for this to be resolved. They have told me they have fixed it, but when the technician goes into the system on his hand, he keeps saying that it is canceled. The agent I spoke with today said he sees I calling 6 times for this matter. My problem was supposedly escalated to 2 supervisors and CARE Support which seems not existent. I have requested CARE SUPPORT phone number or email or contact information and Customer Service says they cannot share because there is no information to them. That CARE SUPPORT is internal communications only. I asked for an email of the calls in and tangible evidence as a customer that I have been run into circle after circle being told they will correct this, or they will escalate this and then nothing happens. No call back to you as a customer that we are resolving, it is being resolved, or when they say you must wait 48hrs for the resolve, no confirmation call or email that they have resolved your issue you'ved call in for 6 times about. Terrible Customer Service Process.

Actually ended up using it and didn’t have to pay anything, I actually ended up getting money back in my account so that was really nice!! This tv is the replacement I got using my warranty with Geek Squad!

The TV was working perfect but then it go cracked screen but I wish the product was still working because it had a good picture and still under warranty through the geek squad, but they won’t fix a cracked screen so as far as the TV it’s great as far as the warranty you buy for the geek squad it’s not right when you buy the extended warranty thing to get told it’s 100% warranty is what when it’s not they said cracked screen they didn’t cover then why would you even want to buy the warranty to the GEEK SQUAD, if it doesn’t cover a cracked screen

love it so much just had to buy 1 more for my Bedroom good deal 55 in fire tv now i got 2 thank u Best buy good picture ans good sound thank u Bestbuy

Had to use the warranty when my under 3 year old tv’s picture failed. They returned my entire purchase price + tax. No charge for new installation- will never make a large electronic purchase without it. Handles everything incl new purchase over the phone in under 30 minutes. So easy!! Thank you!!!

My tcl was cracked right out of the box! It was an easy return (always have a digital copy of your receipt). The service agent helping me at the store was quick and nice (which, in S.F is sorta special, lots of sour faced store clerks).

Came in and left very satisfied with the geek squad members help. They brought the tv out twice for me to set up in my vehicle and ended up shipping it to me for free instead. They recommended that option to avoid road damage as my car only allowed the tv to be laid flat on the screen. The tv came very quick and the set up is amazing

I hadn't had to use the add service plan yet, but it was a good price for some added security.

Very happy with the cost of the 5 year warranty and it seems to cover replacement if needed.

Great Warrenty as always!!! HOPE I never need it.

They did a great job mouthing my tv and setting it up

GeekSquad protection is 100% worth the buy, even as a single man with no kids, accidents happen & it’s always better to have that protection & pay upfront then have to pay later

One of the best tv i have purchased for the outside.

Love it an absolutely amazing gaming tv clear clean pictures

I purchased this protection in case something happens to the TV within 5 years.

Got for my tv incase I break it but that’s all!!!!