Customer Ratings & Reviews

I have used the Warranty on other products at Best Buy. It is well worth it. Awesome coverage. But i have not had to use the Geek squad on my new Samsung yet. But i have used in the past.

Without this, I would have needed to purchase a replacement. I love the service that I get. The only negative is that it takes a long time to get the repairs, done, but the quality of the repairs is good.

The installers were amazing and passionate about what they do. They showed me features that I didn't even know I had. They took the time to explain how my product worked and who to call if I had any issues.

Haven’t had to use and hope I don’t have to but great peace of mind knowing I have Geek Squad back up

Norman was my geek squad tech. He was super helpful. Couldn't ask for a better experience

Professional technician’s. Always helpful and always get the job done.

I purchased the 5 yr. geek squad protection for ease of mind. I have used the geek squad for minor repairs and also for technical support. These folks are top notch and very, very helpful.

The television I had wasn't one they were able to replace as the brand didn't provide parts (to America?). In place of a mediocre HD tv, I received an (upgrade) 4K television, with Apps that are actually useful.

I love geek squad but for some reason I have been having trouble with this computer using GS I have been using geek squad for 6 years now and I really like it but sometimes it has some glitches

Glad to have coverage peace of mind for warranty of the appliance

Very good guarantee. 100% recommendations. just what i need

love having the Geek Squad protection, knowing i'm good for 5 years gives me such peace of ind.

Love geek squad I always get geek swap when I buy a large item from Best Buy

Got the two year protection plan mainly for the chance of burn in. From what I understand Best Buy covers burn in . Hopefully I don’t ever have to use it but I feel it’s necessary for and 1600 dollar investment

Great to have the extra warranty, gives you a little peace of mind knowing it's there.

I hoped never use this extended plan, which was costly, but so glad I did. I will never buy another SONY tv. This TV was over TWO THOUSAND dollars and is horrible! My $400 tv is so much better!

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very reliable and professional. got the 5 years geek squad warranty for TV and they were professional in first inspecting the TV for the fault and then arranging for a replacement

Haven't had to use it but know of others that have and they only say wonderful things about the level of service they receive and their product fixed or replaced in a timely fashion.

Hopefully will not have to use it but adding it on to a inexpensive TV seemed like a no brainer…