Customer Ratings & Reviews

Great laptop. Love the slimness of it and has a great picture quality.

The agents installed my full motion mount. They were on time and finished quickly. They even gave me advice about my outdoor area as well.

Geek squad has the best plans available anywhere for great warranty and repairs and /or replacement of damaged equipment. Their customer service is unsurpassed!

Well they don't do the 5 year plan anymore would like it back.

I actually got to use this service recently. I brought my TV in, it wasn’t working, they gave me a voucher worth the price I originally paid.

They can fix anything you buy at Best Buy in minutes

It just one of those purchases you maybe don't need, but glad you have it when something goes wrong.

Used this service to clean up my computer which was running slowly. After successful cleanup performance very much improved. Technicians very professional.

I slways buy the extended protection warranty on my electronics and appliances because these days who knows if the manafacturers quality control Or products production is any good . Always good to Have.

Based on my experience, I always purchase the Geek Squad protection plan on all of my electronics. I have been very pleased with my decission.

It's just like any other insurance product. It's worthless until you use it. We have had to use Geek Squad protection twice and it's paid for itself 10 times over. It's hassle free, it's simple, and 100% worth it.

Great employee lots of help in store and online thabk you

After a couple of months it started showing white spotting around the bezel. It doesn’t impact while watching but whenever you turn on the tv you could see it clearly. Overall I would say I am happy with the purchase for the price.

What I do not like about the warranty is that once you use it, you no longer have the warranty in effect. For example, I bought a 3 year warranty on a microwave. It died in 18 months. That's it! Warranty over. I paid for 3 years for the remaining 18 months was non transferable.

Love the peace of mind that the Geek Squad gives me. I know if I have any issues that I can take my product back and they will make everything right.

unable to use this service direct hits from a ball not covered

I bought this Geek Squad protection one year ago. For a tv/dvd that cost $150 I got 5 years protection for $30. This year I bought a tv/dvd that cost $300 and got 2 years protection for $40. Wow, did the price go up! Althought I got a better price for this purchase I can not recommend this product at this years cost.

If you ever thought about by and the Geek Squad insurance just do it anything goes wrong no hassle no trouble they honor it to the last day just do it

The geek squad was very helpful and when getting a nice tv it is worth it

Lengthy time to get to someone but in-home service has been great.