Customer Ratings & Reviews

Very good, service, is good to know if you need they’re here to help

I've used my protection plan to replace a malfunctioning TV. The Geek Squad quickly assessed the issue and recommended a replacement at no cost. I'm sold!

I used to avoid the Geek Squad or any insurance protection on devices but now since I have protected almost everything I buy now. It is safer to pay a few extra dollars then to pay a full price to have it fixed or be purchased again. I recommend this product with BestBuy!!

I am very happy with my new television. Good reception and clear picture. So happy I purchased it for me

Always get the protection!!!! Even when you think you don’t need it I promise you that you will. If you get a horrible power surge and your TV goes out Geek Squad will be able to fix it or replace it so you don’t have to spend a thousand on a new one!

$25 for a 5 year warranty on a tv on sale for $150. I hope I won't need them but couldn't pass it up.

No complaints and a great price. Perfect for the living room for movies or games.

Excellent A+ and very responsible and respectful!!!

I was very excited when the agent told me that am qualified for new TV and I will also get a refund for the difference in price.

Matthieu Specq is the best. Very helpful & patient.

I purchased the extended warranty as I’m single and know nothing about electronics. I consider it an insurance policy on my mental health!

Doing its job and I think the service is good and pls keep it up

There is no other store that provides the same protection as Geek Squad. I get it on everything I buy! They make it so simple, and if I ever have a problem, I feel safe. I have had to replace 2 different items in the past year. With other stores, i feel like I am being interrogated. Not at Best Buy. Here's the problem, here's the replacement. Done!

Wish I had know Best Buy will come To You on TV’s over 40”. Still great service and replacements !

When I first got this five year warranty. I was skeptical but it was a 70 inch screen TV and I thought if Something Happens in five years at least I can get a new one. And sure enough before the five year warranty was up I had a new TV.

Excellent product good quality and professional service

Having insurance gives us some relief as the new TV we bought is in great quality and we want to make sure it can get fixed if something were to happen to it.

I purchased a 40" Sony with extended warranty. At about month 14, std warranty ended at month 12, I suffered a lightning strike that took out my TV. I brought it in to Best Buy, they shipped it off for analysis and they gave me a full credit. I used that credit plus some cash to purchase a new Sony 65" XBR 4k TV. Awesome pic.

Usually I will always add the geek squad warranty. It has paid off many times. Especially on my gaming keyboards and fitness watches.

Great Services, always responsive and handle claims with speed.