Customer Ratings & Reviews

We got the 5 year warranty on an out of the box TV and so well worth it .. TV had a bad cooling fan when we first turned it on so we took it to Geek Squad and they sent it to Samsung and they replaced the Motherboard .. the TV looks and is amazing

I'm always impressed with the knowledge and recommendations from the Geeks!

We have worked with the Geek Squad for a past TV issue. It was really easy and issued was resolved I would recommend purchasing the Geek Squad Protection

Was a Christmas gift for the daughter She loved it.

My tv started smoking so i order another i picked my TV up the girl that brought it out was very pleasant and my aide helped her put it the Van that was very good day.

Had old tv I bought about and ended up breaking it. Geek squad fixed it up fast. Grateful they honored the warranty

This is definitely a fantastic product. I bought it for my mom as a Christmas present and she absolutely loves it. She watches our favorite shows and movies on it and it’s great to have a bunch of family to enjoy it also.

Glad to have bought this coverage and service with the tv

Nothing can beata geek squad warranty from Best Buy

I always buy the extended warranty here at Best Buy. Things today have so many options and things they can do, you need to be covered when something goes wrong. I highly recommend!

I absolutely love this tv. The quality on it is out of this world, It’s super bright and supports Dolby Vision and Atmos. It has all kinds of features and it looks modern with the slim bezels. The QLED brings out a perfect picture and the only complaint I would have is the “ghosting” when watching fast motion content.

It's great having the confidence of knowing my purchase is protected

Great service........... Nice easy to have ........

Geek squad is great especially for people who need.

good item , but after years now i can not use wifi and have to replaces it.

It’s great to have geek squad When there’s any problems with your rich days and you have warranty, they come right on the surfaces

I originally purchased an open box item with the Geek Squad protection only to find the excellent condition was not even close with the screen of my television suffering severe damage. After trying to deal with the Geek Squad over the phone and being very frustrated with what I am assuming is an India based phone center, I gave up and took my issue directly to my local Best Buy store where it took some time, but I was eventually told I could receive a replacement television since the damage could not be repaired. Within 24 hours, the Geek Squad came to my home, removed the old TV, installed the new one and was in an out in under 30 minutes. If it weren't for having to deal with an unhelpful call center the rating would be higher, but since I have a local Best Buy to work with, the protection was definitely worth it.

I had a 5 year Geek Squad warranty on my Samsung tv which was a good thing since it quit after 4 years. Best Buy sent a Geek out to my house to check it out and he determined that It was best to replace it. So they gave me a number to call and it was fairly easy for them to exchange it. Just be aware that what they replace it with might not be as good as your tv. They gave me a model that was horrible so I had to go to the store and check them out to see which one I liked. The sales guy helped us and we chose a different brand and went home and called the number and they replaced it over the phone and now will deliver it and exchange the other one. So definitely get the warranty. It's so worth it.

great piece of mind for with the factory warranty runs out.

great piece of mind for when the factory warranty runs out.