Customer Ratings & Reviews

They stand by their warranty.. 5 star service.Thank you

Had to use my warranty three times for my 4K Vizio TV. I'm very cautious and careful with my things especially if they're expensive. So it angered me to see that the Geek Squad techs scratched up the back panel of my TV near the screw holes. Forgave that since it's the back of the TV. Whatever. Then I needed another repair for a flickering issue. The agent and tech sent for diagnosis and repair this time where great and careful. But when I needed a third repair, the agent sent for diagnosis HIT my TV to "check for loose cables". He struck it three times on the top of the TV. Probably became angry after I told him I wanted a TV replacement cuz the second agent said I would qualify if I needed a third repair. Told him to leave my house. He said he would call back later to see if a TV replacement was approved. Never called and come to find out he set up an appointment for repair without informing me and the number I called the guy told me no TV would be replaced. Spent hours trying to place a complaint on this guy named ARBEN and it was a hassle on itself. Then the appointment he set up was impossible to cancel. They never came but to this day I get reminders through email to reschedule my appointment which I'm not going to. From now on I'm not buying any warranties unless I'm guaranteed a replacement instead of repair. Bought an Xbox One X a few weeks ago and rejected a warranty. Now if something breaks, I'd rather buy new than deal with the headache Geek Squad provides.

Always quick and easy when it comes to geek squad!

I definitely hope I never have to actually use the Geek Squad protection, but it's good to know it's there if needed :)

Great protection for the price can never go wrong with a protection plan

Geek squad is amazing courtesy and professional professional skills

Greta service. Friendly people who know how to get the job done fast

The information about the warranty was explained clearly and accurate.

Haven’t had to use it yet but nice peace of mind if something happens

Love geek squad services. Been the best warranty I could ever ask for!

I like the fact that my item is protected ........

I believe I got this extended warranty for my large TV.

The 2 year protection plan was recommended to us by one of the associates.

Geek squad is a safety first type of thing: let the professional do their job

Can't beat the price for an extended warranty to make sure that if something goes wrong, you are covered.

Can't beat the price for an extended warranty to make sure that if something goes wrong, you are covered.

Great Price and coverage. Have always purchased a Warranty with Best Buy.

This is always good to have, just in case! I just wish it included coming to the house for repair.

Always pay for insurance because you never know when you will need it

Geek Squad setup and installed my OLed tv and my sound bar system.