Customer Ratings & Reviews

I have used Geek Squad protection for several years. I have always had a pleasant experience. The knowledge and professionalism is what keeps my satisfaction with Best Buy and the Geek Squad. I don't need them often, but when I do I can always count on help is on the way. Thank you for your great department.... The Geek Squad!

Had geek squad on my samsung fridge and it really paid off(twice). You should definitely get it for large applicances asstuff isn't made like it used to be....and these nice things are very expensive when they break.

I was helped quickly and efficiently! This is why I always go to best buy for all of my electronic needs.

The only third-party Protection Plan or Warranty offered that I know of that has protection against OLED Screen Burn. This alone made it an excellent puchase for me and allowed me the peace of mind to use my TV without the fear of permanent image retention being a factor.

I had a small issue with a tv I had purchased, I was in my last year of the geek squad warranty and I was able to get a whole new tv! Service was great and I recommend the extra protection.

We're so happy we purchased Geek Squad coverage. They were easy to schedule, prompt, polite, and very knowledgeable and efficient. We are so inept in anything electronic, but they explained how to use the new TV and music setup in terms we can understand.

18 month old Samsung tv stopped working for no reason. Purchased a new tv from Best Buy and got a 5 year warranty. Best Buy offers the geek squad who I was able to call and set up my new tv. Excellent customer service

The Geek Squad 5-year Standard Geek Squad Protection is a must with all electronic purchases. I have not utilized the plan, but it's peace of mind knowing that our purchases are covered for the unexpected. There was no deductible only coverage at the fullest.

would recommend best buy, service, quality, pricing

I like to protect my larger purchase so this item was a good cost and length of time to cover the new TV

My brother helped me hook up the tv and I'm enjoying it

Very fast very professional. I enjoyed the experience so much I bought another TV with the same exact warranty just because of how professional the geek squad is highly recommended.

Geek squad knows everything, really kind people and always willing to help

Best buy offers excellent customer service and piece of mind for my expensive tv

Staff was very friendly, helpful and knowledgeable. I went in with a warranty/return and they helped out right away with no issues whatsoever. Thank you for all the help and making it easy!

Purchased for our new LG TV. Hope to never use but other family have praised the service.

My sister bought this tv and she bought a protection plan, she had no probloms with the tv but one time when she needed help they helped her with no hasstle

This plans are the best never have trouble returning a defective item love this Best Buy plans.

You should always consider purchasing Geek Squad protection on major tech purchases. They have saved me on several occasions, with a television and a computer that stopped working. I can't imagine what it would have cost me to get my tech fixed without the support of the Geek Squad protection plans. A must.

Haven’t used it. Hoping to not have to. Bought just in case.