Customer Ratings & Reviews

It is great that the Geek Squad is available when you have problems. My TV kept freezing. They came out and determined the problem. Got parts and installed. When this did not fix the problem, they gave me the option of returning my year old TV for a full refund of the TV, tax, and 4/5 of my Geek Squad. I then bought a brand new TV with better features. Great service!

I LOVE my new tv. I didn't need the geek squad to hang it.

The agents brought in and installed my TV perfectly.

Very reliable and software updates are quickly installed

Hope to never have to use this on the TV we purchased for the family room

I have always been a fan of Best Buy Service Plans. Granted it is like every other insurance: you hate paying for it, but you hate not having it when you need it. I have been on both sides of Best Buy Service Plans: I have purchased some and never used it and I have purchased some and used it. The experiences that I have had using them have all been good so I continue to purchase the service plans.

Wouldn't buy a product without protection and I know it will be worth it if something goes wrong

I purchased protection on my last TV, which stopped working out of nowhere. A Geek Squad member tried some trouble shooting techniques & ordered a spare part. Upon his second visit, the part didn't fix the issue. He ordered the upgraded version. I didn't have to pay anything for the TV nor his service.

Geek squad don’t leave the store without it You can’t go wrong with purchasing extra protection for electronics in Florida. From lightning and surge protection to everything that can go wrong with the quality piece of electronics Best Buy has the best warranty guarantee replacement you can get for the price.

I do not buy extended warrantees as a rule, but for the great price of the 5-Year Standard Geek Squad Protection you cannot go wrong.

I recently was able to get a brand new replacement Smart TV from Best Buy because I had this plan! I usually do buy extended protection plans and have never regretted doing so--especially when I hear friends and family say they have expensive repairs on electronics that are out of warranty.

Haven't had to use it yet, but it will be worth the money if the tv dies before the 5 year mark.

These guys go far and beyond to help resolve any issues Couldn't do it without them

Coverage for your TV is worth it. TVs don't last as long as they used to. Had a few TVs that quit working after a year. One year goes by fast and Geek Squad Protection replaced the TVs every time instead of having to spend hundreds on a new TV. Had some issues collecting on one TV but they eventually honored it.

My son is not the easiest on equipment and there really needs the protection

Hopefully we wont have to use it. But price was decent and worth a little extra.

Always great experience and service, appointments always in time

Produce works just as it should. No issues and customer service was exceptional. I will continue to use Best But gor all of my electronic needs

The Geek Squad always saves the day and fixes things right away

If you're getting something expensive, grab this and save yourself some money and headache in the long run. Remember these appliances arent made to last forever.