Customer Ratings & Reviews

I really like the Explorer service because I haven't had a bad experience with it yet as always worked out any issues that I came across great service that's always there the answer questions and give you help on your product

Geek squad is always good to have if I can insurance on your TV. It’s always nice and it eases your mind knowing you have insurance on your TV or your appliances.

worth the money. all electronics are made NOT TO LAST these days. usually about 3-4 yrs. so these warranties are excellent

When I called Geek Squad because I had trouble with the TV I purchased last year, they were able to assist me promptly with the warranty. They scheduled for a service visit and when they came and found that the TV was not going to be fixed, they had a new TV delivered

I am glad I added this to my purchase. It was so helpfull when I was having issues with my TV.

geek-squad rocks and best buy treats u with high priority when u have an issue no hassle service and they are so knowledgable

I love it so much. Such a great deal. Awesome investment.

I am glad I purchased the warranty. It’s so much easier to deal with Best But for their great products and services. I don’t anticipate needing it because the TV is great but I’m glad I have it if it’s needed. It was a very reasonable price.

Love buying the open box items which saves me money. Therefore I use some of that savings to purchase the extended warrantees. Never had to use one yet, But as long as I do not have to spend my own money, I believe it is well worth it.

Love buying the open box items which saves me money. Therefore I use some of that savings to purchase the extended warrantees. Never had to use one yet, But as long as I do not have to spend my own money, I believe it is well worth it.

Protection protection protection people please get the protection plans when buying these valuable items, it is very worth it

Really comes in handy for technical difficulties and saves a lot of money when in need of a replacement. Very informal and patient.

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

Thet take care of the issue at hand.....Buy it as a membership, and all your purchases are covered, instead of purchasing it for each item.....Im almost 100% You guys are awesome!!!!!!

[Employee of bestbuy] I love the quality, features, and being able to stream movies concerts and other special events

Important service that I rely on for protecting my purchase.

The agent had great customer service and great communication. He explained every step in the process of fixing my tv and made sure all my appointments were scheduled at convenient times for me.

This is much needed warranty if you don't want to pay annually

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing Best Buy is backing my purchase.