Customer Ratings & Reviews

We always get the protection plans for our TVs. They have replaced 2 of them for us when glitches turned up. Replacement of original purchase price is a good thing.

Never remembered that I had this but didn’t need it

Bought an expensive TV. screen went bad in 4th year well after manufacture warranty. Best Buy replaced with new TV INCLUDING INSTALLATION. I did some upgrading at the same time and paid for that. Great service and backup.

5 years of service at great price. DON't need worry woorry if fail.

i had to use it before and bestbuy made it right. you'll never have to worry about the item you buy

I would recommend their protection plan to anyone. We had a TV that went bad and there was hassle with the Geek squad replacing it. I have told everyone that I know that it is well worth the money for the protection

Love Geek Squad! Makes returns easy. Trust buying from Best Buy due to Geek Squad extended warranty. Love 5 year for TVs.

they are very helpful, but sometimes difficult to reach the department. You get shuffled around corp and the local store, very frustrating

My limited interaction with these folks has been good

The 5 year garanty was honored and i got a new tv at no cost only paid for the 5 year garanty

glad to have it in case it is needed- i hope I don't but it takes the worry out in case something happens

Buy the protection plan¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have used this service for the last 10 years and have had excellent results from them. They are experienced, knowledgeable and operate professionally.

I rarely get protection plans anymore. Best Buy is so wonderful at fulfilling a protection plan they are worth the cost on more expensive purchases. Best Buy has the best customer service of any store I've ever dealt with.

This is always great to have a extra piece of mind.

I never had to use it yet. Just purchased 1 month ago. The $400 chance to win a gift card has me doing the surveys

Haven't had the chance to use this service so I guess I made an excellent choice of product

Good service quality, very kind, fast solution, they check and give a solution in less than a week.

Geek Squad service is so GOOD, you'll almost want your equipment to break down. Which it probably won't.Just, if it does, you can count on quick and fair resolution of any concern. Which is why I am loyal to Best Buy.

Have always used Geek Squad and i have never had anything but a great experience with them