Customer Ratings & Reviews

Absolutely spectacular service from the Geek Squad and store manager at my local store. If you're buying a big ticket item getting this plan is a must. They'll even come to your house for assessment and repair.

We would not be without our Geek Squad Service! It gives piece of mind knowing they are there for you when you need them! They have given us great service every time!! Would not be without this service! Well worth the money!

Pleased with warranty and skill of workers knowing what to do in a timely manner

A very good service they work fast and fix my problem

The additional insurance is always good to protect your purchase specially, if it’s a large one

Have not used being new TV as of yet but will call if any issues.

Great service very happy with my purchase would recommend to others

got this for my girlfriend for christmas and she loved it. good for the price. wish that small tvs came with higher picture quality but it’s good nonetheless

My first purchase of Geek Squad services! The technician who assisted me in store was courteous and helpful. I am looking forward to having this coverage for my electronic devices!

Far superior to Home Depot in ease of use and Customer Service. I've purchased 2 TV's, a sound bar, a Microwave Oven and a Dishwasher in the last 12 months and there Geek Squad response times are outstanding!

Again added protection is always worth it in my opinion. For the price it’s a no brainer.

I love my fire TV!! The best decision i have made.

Haven't had any issues with the television and mounted the television myself on existing wall mount. Haven't had to use the Geek Squad protection so no issues. Always have been satisfied with the service received from Best Buy.

Highly recommend getting a warranty something happens to your product it’s protected!

Geek squad protection is a must for all Best Buy products it means no reason to pay double when inevitably something doesn’t work

Love having the option to purchase Geek Squad protection on my purchases. They are knowledgeable and if they can’t fix it they will exchange it or give you a refund.

The geek squad service is a great way to ensure safety any and all purchases. We all know accidents can happen so why not be prepared when they do, well in you're in luck friend geek squads got you covered.

The agents were very knowledgeable about the the t.v. and the accessories we needed.

Had a 2015 Samsung screen die a week before warranty was up(planned obsolescence?) and BB gave me full refund and honored warranty. It's also the ONLY warranty to cover the specific term "burn-in" for OLED. Great warranty!

I don’t usually like to buy extended warranties for appliances or electronics, but I make an exception when it comes to TVs purchased from Best Buy. I would so much rather work with the Geek Squad than directly with the manufacturer. It’s worth it for peace of mind.