Customer Ratings & Reviews

Prompt service. This save me hundreds in repair cost as the tv broke twice in two years . Second time they replaced it

For big ticket items, this seems like a must have.

I never had to use a protection plan yet but its nice to know that they will cover your purchase if anything goes wrong within that time frame.

Worth purchasing as you never know when their assistant will be needed. I've called them once so far and am glad I made the purchase.

Inlove with the tv has very high details and beautiful colors and works well with my ps5 and very awesome with movies

Well with how things are made not to last these days it’s almost foolish not to purchase the warranty! Of coarse I look at cost vs replacement and typically it’s beneficial to buy the warranty for peace of mind!

I would say highly professional and fast. I always will get a warranty through them.

Had to get it when I purchased a Laptop and it started acting up less than a year after purchase, plus The Geek squad said the laptop was too old, so I decided to get this service, just in case something goes wrong and they can fix it.

Geek Squad is very knowledgeable and fixed an issue I was having with my laptop. They had it finished before I left the store and it was cheaper than I thought it was going to be. Awesome crew!

its there when i have an issue and have not run into one yet so its hard to tell im sure it would be of a great benefit if i run into and issue

This is a must have with any major electronic purchase. I havent had any issues so far with my insignia 50' tv purchase.

I haven't taken advantage of the service yet but it is good to have the peace of mind.

The Geek Squad protection plan is a smart way to go when purchasing an item from Best Buy. It's always best to have a protection plan and don't need it than to need it and don't have it.

Delivery was as expected, courteous, prompt, careful with delivery and answered any questions I had!

My tv installation was very simple. All that was required was mounting the tv on the wall. I dont have any other devices that needed to be connected to my tv.

If you're looking to get a protection plan make sure you start off with 1 or 2 year if you get a long-term warranty even if your product goes out after 6 months you have to purchase a new warranty for whatever product they replace your bad one with

When we purchased our Sony, we bought this, too. The installers were professional, setting up our TV in a quick manner. Their instructions for navigating through it were complete as of today.

The only good thing about it is knowing you'll have a replacement for 5 years if something goes bad. After dealing with the geek squad customer service multiple time on multiple products it leaves a lot to be desired. Plus I had to pay another $150 for new protection plan on my tv I traded in for, simply because they couldn't figure out what was wrong with my tv. I don't think it's fair that I paid $150 initially for the protection and guarantee they will fix what's wrong and because they can't figure it out have to pay another $150 because they were stumped and tired of trying. 5-6 attempts and still couldn't get it.

I haven’t had to use it, but it is good to know if I do when the warranty is up it is there

The support team is so quick and caring and follow up to make sure everything is good and the problems resolved.