Customer Ratings & Reviews

I am on my third, large, wall mounted TV. The first two only lasted 3 years. I bought the 5 year extended warranty on the second tv and it was worth every penny. The coverage replaced my TV 100%

This is a protection for your television,receiver,so forth . It's worth the investment for what u buy. I bought 5 years of coverage .

Always get geek squad protection on my products, just in case, and I have had to use it with no issues

I have not use the insurance and hopefully I want have to use it

Love the Best Buy Black Tie warranties. I always include the extra warranty on any product i purchase. Great to have those extra years of warranty just incase life happens.

The employee could not provide a pamphlet and specifics on the warranty coverage. She just kept saying "we don't protect for product damage" meaning if we drop it, we deal with it. We were more interested in true coverage details and purchased without true knowledge of what all is protected like surge protection, damaged power cord, and internal issues like computer chip for Smart features. In part, insurance used to require documentation of coverage and exclusions, but they had absolutely nothing in writing.

Never leave Best Buy without it. Protection value outweighs not having it at all.

Unless you are an IT expert I would recommend Geek Squad to everyone. Just pick up the phone and call them. Hard at one time to get through to them but, now it's easier.

I have used the warranty and the replacement was quick and easy.

great protection good deal always there when you need them

I haven't needed to use this and I'm not sure when it would come in handy, but I'm definitely the type of person who buys insurance for everything because with my luck I'll need it. Knock on wood.

It was so worth it!!! Towards the end of my plan, believe it or not, my tv went out a month before it expired and got me a new TV.

It’s always a good idea to get an extended warranty for your big appliance purchases just incase something goes wrong that way you can get tons our use out of your products.

Haven't used it yet, but reassuring that if the television breaks or anything happens to it, Geek Squad will take care of it. Main reason i purchased it was the reassurance and safety.

Geek Squad service is great, just when your TV dumps after having it almost 4 years. Got a brand new TV and Geek Squad delivered my new TV, and took away the old broken one. Great service and friendly folks that explained all that was needed.

Geek Squad Protection is a must, even if you have your own IT group... there is Power In Numbers! We've had excellent customer support and the Squad are very professional individuals.

The cost for this type of coverage is very reasonable and competitive. Glad to have the Best Buy name behind this coverage so will always have a place to go to get help if there is a need.

Have thankfully, not had to use this protection plan, but with the size of the purchase and TV, the knowledge that Best Buy will fully replace the TV with an existing or newer model TV, within the coverage period, made this a worthwhile additional purchase.

I like the fact that if anything happens someone will come out and if they can't fix the problem, you'll get a new tv. This is helpful to have.

Good service if you use it, they will help you when you have questions. Always purchase this whenever you purchase electronics.