Customer Ratings & Reviews

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Great services. Well worth the little extra. Fast and friendly.

I didn't ever have 2 use, but always nice 2 have just n case. You never know if or when you might need. Good investment 4 just in case situations.

I always get the Geek Squad protection as well as total tech. I have used both several times and would not make a purchase at Best Buy without it.

I decided to purchase this with my new item specifically for protection purposes. Not sure of all of the benefits yet as I have not needed the services.

The quality of equipment really interferes with geek squad interaction. Since initial instal and set up they’ve been great in answering questions and troubleshooting

So I didn’t get to use them. But I know they would have had my back if I did!

Geek is the best product that you can get when you buy a merchandise from Best Buy thank you they are number one⭐️⭐️⭐️⭐️⭐️✌️

Won’t buy anything without a warranty after they have fixed numerous items for free

I hope I never have to use the warranty. However it is reassuring to know I have it in place just in case.

You cannot buy any large items without extended warranty. Everything breaks

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Get the protection plan because within a 5 years if anything goes wrong you can take it back or they might replace it depends on the conditions. If not you're screwed

Excellent warranty better than the others because they will help you either over the phone or send someone out to fix the issue

Great if you need to use it but if not, then throwing money away. Be selective on what you pay extended warranty for.

I am so happy I purchased the 5 year protection! It gives me peace of mind knowing that my TV will be fixed in case anything happens to it!

I high recommend this service to anyone who have issued with there tv

Very nice service family and friends. Go there and take a service.

Best thing to purchase at Bestbuy, you will never be disappointed.

After a couple of months it started showing white spotting around the bezel. It doesn’t impact while watching but whenever you turn on the tv you could see it clearly. Overall I would say I am happy with the purchase for the price.