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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30861 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 768 Showing 15,341-15,360 of 30,861 reviews
  • Rated 5 out of 5 stars

    Good plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic value. I'm glad I got this plan though I haven't had to use it. Hopefully I never will

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv would not operate, warranty provided fast servi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents fixed my television, no problems encountered. Quick and competent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for service plan for five years. Would recommend this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!!!!#

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad service is giving me a sigh of relief, no worries if a problem occur I'm protected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better to have it and not need it than vice versa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say it enough. Don't buy anything without the geek squad protection. It is definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWSOME team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth it to have the geek squad install my 75” tv plus sound bar. The did a neat good looking job and did the programming for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These new tvs are super thin, and seems like they could break at any moment. Good to have peace of mind in case replacement is needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time and assured me about what they were doing to my TV. Very nice and professional. Great Service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geeky mishaps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my tv failed I called in the geek squad. Each one was super nice. But. They misdiagnosed, lost the replacement parts, ordered the wrong parts. Also it’s hard to get an appointment. One customer service rep said they were understaffed and some people have to suffer a little bit. It was a month without my tv. Finally they just replaced it. Haven’t installed the new one yet. Fingers crossed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Always Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's never even a question whether or not I purchase Geek SQuad. It's always yes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong by protecting your investment especially with the amount of coverage that geek squad offers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect product to keep you covered in the long run on all products, I have used this in the past and the service warranty is hassle free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s better to be protected by insurance then not too when it comes to anything somewhat expansive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone should purchase this service for all of their devices. It is so worth it. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    need the geek squad to help me with all of my electronics. they are always there and always patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan a great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top service from the Geek Squad. I highly recommend getting the protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a good idea to get this protection it will help.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installing tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were not able to get my tv connected. Had to call service carrier to fix it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV exchange

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little disappointed in Samsung not Best Buy for taking 6 months to get my tv exchanged out for another tv. The Geek Squad tried their best to fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You should protect your investment at all cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are spend a lot of money on a device its best to get protection to cover your investment

    I would recommend this to a friend