Customer Ratings & Reviews

Had old tv I bought about and ended up breaking it. Geek squad fixed it up fast. Grateful they honored the warranty

I love my TV and this be my second one and I going to get a larger for my family room

I've purchased a laptop and a few TV's from Best Buy and always got the Geek Squad protection. The few times I've had to use it they were always very helpful and professional. No complaints!

Very fast to go into the store and get things fixed

Don’t know about this have never had to use it says a lot

Tv looks great and all the smart features work good also

I have purchased this protection plan for all of my televisions and they have all been worth the money. Just had a Samsung 4K TV panel start going only to find out that they don't make it anymore or cannot replace it. Received full value of the original TV and used it to purchase a new one. Granted, benefited BestBuy with a more expensive purchase, but the coverage made the out of pocket much easier. Could have gotten the same TV, but why? Went to 8K since it was affordable with my money from the extended warranty claim. Bottom line, always purchase this for your high end items and for other things as well (headphones I also have coverage on and my youngest was able to replace when a chip in the headset went bad after 8 months). Customer service during the replacement was stellar, and honestly I don't mind paying for peace of mind. Knowing Best Buy will take care of my item if I have issues takes one less worry off of my mind in these days. Highly recommend.

I like tv Quality of tv and imressive and espcellily i like service you provided

Excellent service, professional and very transparent.

Best thing to purchase just in case of an accident, you are covered for 5 years.

Good protection plan, easy to setup and overall a good plan.

Excellent service and really gives you a peace of mind especially with big item purchases!

Good tv. Really loved the quality of the color....

Agents handled the situation with ease and communicated properly

Adding this protection plan was simple, easy to understand, and well integrated into our TV purchase. Best Buy employees explained it thoroughly, how it works, where to go to file claims, etc.

Always a good buy. Always a good response. I have no complains about the service.

I will always get on and love the store i will return back

A must have for your tv definitely a good piece of mind.

Picture is great, but it drops WiFi connection almost daily. It’s annoying when something I’m watching suddenly freezes and then I have to go through the menu to reconnect the internet. I’ve tried restarting the tv and my router and it still happens.

They are so good installing the product and they know what they are doing