Customer Ratings & Reviews

Great to know we have the squad support if needed.

I've used Geek Squad in the past. It's good to have when the manufacturer's warranty expires.

I bought a 40"LED TV Westington Brand 4 1/2 yrs ago in Best Buy plus the geek squad protection. About 3 yrs later.... that TV started to have problem, I called Geek told them the problem, and they told me there they would send a tech to my house to fix within 7 days. A tech called me that they ordered a part from the manufacturer, need to wait 7-10 days for the parts. He would contact me once the parts was here. I guess there is a policy stating after certain days If they couldn't fix your product, they will exchange a new one or if the product is out of stock, refund will be offered. I got the refund. But please keep your receipt for the proof.

simple peace of mind, $5,000 on a TV and little peace of mind is warranted!

Everything is working fine.I have no problem with the service.

This plans are the best never have trouble returning a defective item love this Best Buy plans.

Glad I bought it, haven’t used it. Hope I don’t need it.

We wish that we purchase the 5-year protection with the TV purchased in June 2023.

Never get anything without the coverage!! You usually have a couple of weeks to buy coverage if you can’t right away!!!

Gav and Chris are both an asset to the Geek Squad! The service I received was impeccable. They were able to provide me with the necessary equipment for my tv. I highly recommend and would use them again for future services.

It’s pretty much gotten to the point where if you spend over $500 on a TV you have to buy “5 year insurance”. My personal experience has been very good getting equipment fixed in a reasonable amount of time. Have had to call for service 3 times and it has always been a positive experience.

Definitely buy the product warranty. My father had the insurance on his tv, and after owning the tv for just over 4 years, the picture started to show grey lines in the picture. The tv couldn’t be fixed. Because he had the insurance, Best Buy issued a credit for the tv and we used it to buy a bigger and better tv for just a few dollars out of pocket! Buy the insurance!!

Amazing thanks geek squad They helped me in getting my tv fixed

Geek squad protection plans are worth the extra money. several years ago I had purchased a 46" Samsung 3d/smart/hdtv. after less than 18 months, It had a huge dim bar across the screen. it was irreparable and Best Buy had to give me, at minimum, what I purchased. they no longer had 46" 3D/smart/HDTV's, so they had to give me a 55". The plan saved me from having to buy a new tv and I also got a size upgrade. can't beat that!

Its so easy to use my whole family loves it samsung is a reliable brand.

Great service to have. I hope I do not have to use it. But good to have.

Short answer....GET IT!!! Long answer...GET IT!!! Had a Fire Cube that failed, got a replacement, and the replacement was the next generation cube as they had changed since our original purchase. Taking a 70" 4K Samsung back this weekend that failed during the protection plan period....will probably get an upgraded unit as this model isn't made any longer. For high end stuff (TVs, Alexia, Google, etc) get the 2 year plan, it is worth the extra $$

Just had ro drop off no setup.the delivery people was very helpful wirh service.

Nice product. I dont regret buying this product. I recommend to everyone

purchased this for my TCL tv. Have not used but I have incase anything should happen in the next 5 years.