Customer Ratings & Reviews

This "insurance" plan is a definite must have, especially if you are not especially tech savvy. I have used it numerous times and it provides peace of mind and is reassuring to know that any problem(s) I encounter with tech issues will be handled in an efficient and thorough way.

Excellent service even when facing complicated account issues (I have two accounts and the protection and television ended up on different places.) My original television couldn't be fixed so they issued me store credit to put towards a new one. Definitely worth the money.

Always trust geek squad to protect my tech even though bust buy has great return options available

Great prices, professional support, good customer service!

Hopefully it never gets used but for the peace of mind it’s definitely worth its weight in gold

Well it’s protecting so that’s good! Haven’t had to use it so that’s even better

Excellent service Hagerstown store people were great

5 years of protection is a must! Especially if you're buying expensive OLED TVs

I've used several geek squad contracts to service my products. I haven't had any issues and the service level and response times have been great. The technical support and competency level is very good.

Great TV. I've had other large TV's but this one is pretty good. Very light and pretty easy to setup. The color black comes in pretty clear and doesn't blend in with everything else.

Haven’t needed the service as of yet…. But they were available for question I came across while mounting my tv

The Geek Squad tech was so knowledgeable and helpful. He showed me and explained the setup. As a result, the TV works as I want!

Had some a problem arise with a product. Geek squad took care of it immediately over the phone. Unfortunately had to replace it but they did it fast and without any problems at all!! They exceeded my expectations!

The support team helped me find the best tv, and made sure it was write for me!

Great service. I love geek squad and it's team of professionals. I recommend to all my friends to pay for warranty and services from Best Buy.

It's a must buy when I purchase any TV. If anything goes wrong best buy will either fix the item or any issues associated with the TV. Insurance gives me peace of mind that I am covered for any cracks, TV damage, power source damage if TV will not start, anything really.. It saves me from worrying.

So from past bad experiences of not getting the protection plan because I wanted to save a buck. I'm absolutely pleased with having purchased any protection plan from geek squad. You will definitely be happy when something stops working and you have the plan. Everything I purchase from best buy i always get there protection. I've had several $2000 TV's or appliances mess up or need repair. With the plan they have been fixed professionally at no cost to me or replaced. All technicians are professional and I'm very pleased with the overall service.

I dealt with another brand TV for 8 months. Intermittent jittering was the issue. They finally refunded all my my funds and I purchased the LG OLED TV. I couldn't be any happier. The picture is amazing, even when the source is 1080P. A 4K source is phenomenal. If you research upscaling, you will find that it is quite a feat, to do it right. LG's OS has it figured it out. Others have not.

Very best service and great team I also have this service for other tech its the best.

Haven’t had any problems with my TV.. yet but if I do I will love to see what it covers I’m sure it’s very worth it you never know what could happen