Customer Ratings & Reviews

Very fast set up. They helped me set up the apps on the TV

We have purchased this coverage on another TV and it really paid off for us! The TV had a defect after 3 years of use and this protection coverage replaced it. Of course the model was discontinued so they gave us another TV... for the same amount we had paid 3 years earlier! We were upgraded to a state of the art TV with all the bells and whistles! It is worth investing in this coverage!! We will always purchase it for our high end purchases!

Exellent! So glad I did this. Pros fast, came out and diagnosed within a week, replaced my tv great customer service stateside. WELL worth the cost. Cons call center transferred overseas dropped calls twice after long wait times. Couldnt purchase protection plan over the phone for replacement had to go into Best Buys store to repurchase.

Protection is good for tv and customer service is awesome

Excellent, faster and perfect work made in a click of time

Great service ,great quality,best customer service

Hopefully we won't need to use this warranty but wanted to make sure we had it just in case.. I'm so tired of buying stuff they come with a 1 year warranty after the 1 year warranty they fall apart.

I have purchased service warrantees in the past with the hopes of not needing to submit a claim but have confidence in having the coverage due to positive past experience.

I love my new tv the setup look really nice on my basement..

Geek squad is the best. I hope I don’t have the need to use them, but if I do, I know that it will be fixed correctly.

Hope I don’t need it but happy to have it. Thank you

Good protection for worry free purchase. We got a Hisense TV and worried about it’s longevity so purchased the extra insurance just in case. However the TV had so many problems out of the box we returned it within the 14 days.

love the tv! has been working perfectly since i got my hands on it

I bought a TV in 2017 and also purchased a 5 year Geek Squad warranty. I know some people will say warranties usually expire before you need them, but in this case, I was so glad I had it. The old TV suddenly stopped working, Geek Squad sent someone to check it out, it could not be repaired, so they replaced it with a new TV. I purchased another 5 year warranty for this new TV.

Best warranty in the business. Glad I am able to use this if something happens to my appliance. Worth buying.

So far have not had to use them but bought this with other high end purchases will surely ease your mind on things especially if you are buying items worth up to and past $200.

Great TV and picture! Makes watching sports and movies a different experience.

I was interested in this product because of the price and the brand. I haven't had any problems for more than 6 years and it was a Christmas gift for father in-laws.

I never buy anything with out the warranty it always pays for itself later on.

TV was pricy but has a great picture and works just fine. I wanted to hook up RCA stereo jacks from my stereo and this TV would do it by use of the ear phone jack. Many of the new TV's won't let you connect RCA jacks but Sony does! Streaming TV shows and 1080 or better cable look fantastic! The only thing I was disappointed about was it went on sale the day after I was eligible for price match. Literally went on sale the next day that would have saved me $50.00.