Customer Ratings & Reviews

Peace of mind after taking 5 year purchase guarantee plan. The Bestbuy offered the 5 year program for $99 which is a reasonable price.

Hope not to use it, but its good to know it is there.

It's always a good idea to have your electronics insured

if you buy oled and qd oled like me u need this! they cover dead pixels and burn in enough said is a no brained decision u will have dead pixels and it will come in handy

I have had TV's have an issue after mfg. warranties end. So, by purchasing the extended warranty thru Geek Squad on a few occasions have save myself from buying an entire new tv. In fact, one-time parts were unavailable, and they gave me a card to buy a new tv.

The guys were great!! I do have a question I forgot to ask. Can the solar remote be replaced with a battery remote? 2. Can I buy a solar remote that is bigger? Would appreciate if Matt or Jaime could answer those questions.

The sales person was Excellent, he went above and beyond for me... The world need more people like him

I always purchase the Geek Squad protection on consumer electronics if the cost of the product is substantial, or if the protection provides for cleaning, replacement, etc. I have used Geek Squad protection a couple of times and was satisfied to receive a replacement product through the local store without having to wait for one to be shipped from a replacement service center, or having to wait for the non-functioning product to be evaluated.

Haven't had to use this particular Geek Squad protection plan yet, but I have confidence it'll pay for itself.

Geek squad is the best. I hope I don’t have the need to use them, but if I do, I know that it will be fixed correctly.

If you're getting something expensive, grab this and save yourself some money and headache in the long run. Remember these appliances arent made to last forever.

NA did not use Geek Squad this time around. Sorry.

Honestly wasn't aware that the service came with the purchase. Have had some questions about situations with the TV. Have not followed up like I should. When I was asked to review Geek Squad so I called them. They were very helpful and offered to send someone to check out the problem. The Phone Geek and I decided we would make sure the problem wasn't with the cable network or box. We are working with Spectrum on the problem.

Have geek squad with every purchase because of their reliability and excellent service

I never had any issues with them, very kind and very understandable

It’s always nice to have a back up plan for your investment!!

great support and must recommended to take for any purchase in best buy

The customer service was awesome , the process of purchasing my brand new tv was easy. It was brought to my Car and they did everything so safely and quickly . Picking up was a breeze

Only ever had to use one of my protection plans on a manufacturer defect and was extremely happy with the support. They refunded me the full purchase amount so I could replace my TV due to it no longer being manufactured.

I always purchase protection plans on items I buy to ensure I'm not stuck with a brick