Customer Ratings & Reviews

I wish I would have purchased this on the last TV a bought from Best Buy. The TV died 2 months after the manufacture warranty expired and it cost half the value of new to get it repaired.

I always purchase the service when Buying a TV. I have purchased Geek Squad 2 times. Used it twice and have been over all happy with the service. They replaced a prior TV. Repaired another TV. The parts and labor were almost as much as the tv itself.

Haven’t had to use for the tv however anytime in the passed I have had to use geek square they have been very helpful!!

Best purchase I have ever made! Three years after buying a new TV, it broke and could not be fixed. I was able to get a brand new, and bigger TV for free! I, of course, renewed my 5 yr plan, though I hope the new TV lasts me a lobg time!

Love geek squad. Always buy their protection services.

When I called Geek Squad because I had trouble with the TV I purchased last year, they were able to assist me promptly with the warranty. They scheduled for a service visit and when they came and found that the TV was not going to be fixed, they had a new TV delivered

Very good for protection also easy to use. Great to buy

This is just the best. Would buy again!! Best Buy is just the best enjoy buying my electronics here :-)

They do such an amazing job they are so smart and fast and helpful very energetic and get the job done

TV has stopped working again for a second time. Will not start again for no apparent reason now. The cable modem appears to be functioning normally, but the TV will not light up or produce any picture or sound. What am I to do to restore TV service? Your record will show this occurred before. We need a resolution soon. Thank you for your attention.

Best Buy always takes care of me and with this plan I have no worries that my item is protected. I can sleep knowing I’m good especially being an Army family moving the time things happen but best but has the best plans to cover you for sure.

My son likes it. He wants a different one but I believe he is liking this 1 now.

Terrific and easy to set up...added a roku and we are in business...works great with xbox as well

These plans from Best Buy are very valuable. I have bought them in the past and had to use it for my last TV. It definitely paid for itself.

good to have I have not used it as of yet. will have when needed

We bought this to go with our son's tv. We haven't had to use it, but it was a lot easier to enroll in and alot easier to use if we have to than other protection plans that we have had. Glad to know that it is protected if we have to use it period

I get geek squad on everything over 100 bucks, it's the ease and confidence that you would expect. Instead of having to deal with the manufacture and getting rma #, then paying for shipping, waiting... non-sense I rather get this and if something does go wrong they handle it in the store usually with a swap out or equal value.

Geek squad protection is a must for all Best Buy products it means no reason to pay double when inevitably something doesn’t work

Got the warranty in case it breaks haven’t had to use it yet

Easy to Use when you’re app isn’t working, my app wasn’t accepting my card and I bought it as an option