Customer Ratings & Reviews

The 5-year Geek Squad protection plan was an excellent investment, and was only a few dollars more than the 3-year plan. This gives assurance that the total investment for our Samsung TV of about 2 thousand dollars is protected.

I had to utilize Geek Squad when one of my TV’S screen became pixilated. In order to correct the problem it will cost just as much to fix as if you were purchasing another TV. With my protection plan I was able to select another TV or of equal value .

Used in the past and pretty straightforward service, they stand by their commitment to fixing your product.

I purchased a 5 year warranty protection plan. Hopefully I will never have to use it but if I do I am glad I have it. I purchased the same plan on an older tv I bought from best buy years ago and it was totally worth it. If you are buying an expensive tv I would highly recommend it just to give yourself the peace of mind.

The Best buy representative was great he was a great help on helping me decide on my purchase

We were so pleased that we purchased the protection plan. During a terrible storm, lightning took our TV out. The Geek Squad came to our home, evaluated the damage, ordered the parts that were needed and fixed our TV. It's working great!

Got as added protection. Hope I won’t have to use it. If so, hope it was worth it. Wish the manufacturer’s warranty was longer than the seemingly standard one year.

I will prefer this service for all advantages in case of something happen. The cost/benefits is excellent.

It took a few minutes, and a couple transfers, and this was my first call to the Geek squad, but with their patience, my problem was resolved on the first call. Definitely worth the price of the fee for the maintenance. Thanks, Best Buy.

Really expensive for a 77" OLED but you need a warranty with something this pricey. Ive had issues in the past with tvs and BB warranty and geek squad were always great

Haven’t had to use for the tv however anytime in the passed I have had to use geek square they have been very helpful!!

Don't want to have one component go south and leave your whole setup in a lurch, right? Your best bet is to just throw money at the protection plan for each item. Worst case scenario you'll never need it and curse this review for making you spend extra money, but in a pinch? You'll be grateful.

I had problems with 2 items i bought and both times was excellent

Gotta have for important purchase. I don't have to worry about my expensive purchase for the next 5 years.

This is a great TV. The delivery went perfectly as well. I am completely happy with Geek Squad and Best Buy.

We bought a 5-year warranty just in case. But we send up the TV by ourselves. Process seemed a little long but we're not so savvy.

Bought with our tv haven’t used the service yet. But, sounds like they would fix or replace your item

Usually recommend the protection plan that Best Buy offers..my last tv went wrong and Best Buy took care of it with no issues just be aware it doesn’t cover physical damage so if the screen cracks it voids the store protection plan

Geek Squad protection means total peace of mind while using tech devices, I can focus on what I needed to do knowing that BestBuy got my back if something goes wrong with my device.I always buy protection when I shop at BestBuy.

I all ways get the Geek Squad protection plan for all of my products! Because it never fails as soon as your factory warranty goes out something is going to break. And the Geek Squad plan has never failed to fix or replace the product!