Customer Ratings & Reviews

Since I haven't had the need to use this protection yet, I can't rate actual experience. But it does gives me peace of mind to know I have coverage.

The Geek Squad mounted my equipment and were very professional. Installed my TV and Sound Bar very quickly.

They were super helpful and insightful . I literally was in the store for maybe ten minutes

Not worth the money by the time you pay for this you could have a new upgraded itrm

Had a 2015 Samsung screen die a week before warranty was up(planned obsolescence?) and BB gave me full refund and honored warranty. It's also the ONLY warranty to cover the specific term "burn-in" for OLED. Great warranty!

No comments about the service because the guy delivered the tv and we took care of the rest.

Worth having when buying any electronic merchandise from Best Buy, just to cover yourself. We had a Sony 55" Tv that blew up after four years, and we got a new Tv because we had the extra protection in warranty.

I always get a protection plan for any big ticket items. You never know what can go wrong. They are usually good at repairing or replacing items when things go bad.

LOVE IT, THEY WILL GET YOU RIGHT! THEY ARE ALWAYS NICE AND FRIENDLY.

Worth the money if you spend more than $600 on a TV. Also 55" TV or larger they come to you to fix it.

TV was mounted by a friend. Have used Geek Squad in the past.

Always worth it to get the protection plan. Bestbuy makes it so easy.

We would not be without our Geek Squad Service! It gives piece of mind knowing they are there for you when you need them! They have given us great service every time!! Would not be without this service! Well worth the money!

I haven't used the geek squad and hopefully I wont ha e too.

It's just insurance coverage. Nothing special about it

My samsung tv went on the blink. I had purchased a five year warranty and I am glad I did. Best Buy replaced my TV at no cost to me. The only thing I paid for was another 5 year warranty. Great to have. Would not be without it.

Best service. Answers questions in a way you can understand how

it's convenient to have a geeksquad plan. Never know what could go wrong! this comes in clutch!

We purchased a 5 year plan for a larger TV and have had to use it twice due to severe storms in the area with major lightening strikes. We were thoroughly happy with the results. The Geek Squad did a great job! Because of this, we purchased a plan for a smaller TV we just bought.

I've purchased the two years protection because of economic reasons, but when it time to renew I will have that option. Hopefully I will never have to use it but I'm glad it's a option for me just in case I do.