Customer Ratings & Reviews

My first and only encounter with the Geek Squad was only to ask a few questions. The tech who came to chat, Butch, was very willing and able to answer all my questions with very knowledgeable answers. I would not hesitate to chat with the squad again. Thanks for the service.

Good to have peace knowing my purchases are covered through this service

My tv broke down and I went to bestbuy to buy another tv, but then they checked my account and found that I had the geek squad guarantee active and they replaced my tv for free, that was great, thanks geek squad.

I haven't used it yet so I don't know yet. but i'm worried our Best Buy closed so I worry about when i need it.

Having the Geek Squad Protection has been very helpful. It's now been upgraded to "Total Tech Support", but is worth having the benefits of this 'Insurance Policy'.

The Geek Squad guys are top notch and professional. They also took the time to show me how to use the remote and made sure I could go to my Roku and also my BluRay player. I would not think of investing money in a new 55" HD TV without a five year protection plan.

I installed everything that I purchased on 6/4 and 6/5 myself (TV and soundbar) have not had any problems.

Always buy my protection for previous TVs bought from Best Buy. I love the feeling of knowing if something goes wrong, I can contact them and know that I can rely on them to take care of the problem.

Great If you ever have any issues with your products after the manufactures warranty advise you to get this they’re very responsive and want to make things right if there’s an issue and they do fix things quickly or replace it

Love their warranty on anything. We only buy from Bestbuy because of warranty and excellent Geek Squad

Haven't had to use the Geek Squad yet. It gives me comfort to know if I need them, the will be available. I've worked with the Geek Squad on other items that I purchased in the past, they were great.

Rep was outstanding. Was able to troubleshoot and order replacement within minutes.

Must get !! Sooo very helpful. I wouldn’t go anywhere else

Helped with step by step instructions when I needed it to install my projector and connect it to my phone.

Great service to have of something goes wrong with one of your products

I haven’t used it yet and hopefully I won’t have too. But I know they will do there job when it come to giving me good service !!

Haven't had to use the Protection Plan yet, and hopefully never need to. But it is very reasonably priced for the item being protected.

Pretty much great overall service amd easily affordable. I highly recommend them in the future to anyone

I've always purchased Geek Squad product protection because you never know what's going to happen and with my luck what can go wrong does byt I don't have to worry when i have the Geek Squad on my side.

Courteous and efficient. Conscientious of our home and property.