Customer Ratings & Reviews

Geek Squad Hardware plans are great. They cover accidental damage and normal wear and tear. They're stored on the Best Buy computer system. No need to jump through hoops with the manufacturer. Some items replaced right away; some go for repairs.

The agent is very responsive to our product. when our remote control does not work well, they try to replace it. When the pat is not available, they even send a new TV to us.

Best tv out there, I bought it for my mom, for her birthday.

having a piece of mind after purchasing a TV or any other electronic that that will be protected is a great deal for a consumer. I have had Geek Squad out to my home before to work on other purchases that needed servicing always top notch

Super service! Very knowledgeable and would definitely ask for him again

This purchase has given me peace of mind. They helped with questions I had with the setup of my TV and will be available for troubleshooting and repair long after the TV warranty has expired.

Good price and easy to order.I love this tv.Thank you so much.

When I broke my tablet from a drop geek squad replace it and the second one accidental drop was happy to replace it, but if you get a 1 TB device it takes time to come in

Was skeptical at first. It's not a bad tv . I just wish that Sony made a fire stick version, Due to that being most of my electronics are Sony products

I feel relief having protection on the out of box TV I purchased for my father. Knowing that if the TV malfunctions I can possibly have it fixed or replaced gives me a sense of security.

Haven’t had to use this yet, but so far so good. No complaints

No complaints hear quick and very gentle treated my stuff like a baby lol

Finally a good, decent tv for what is actuslly a good price. This is what tv prices should be so everyone can enjoy them.

After Reviewing the extended warranties offered this rates in the top 5 .

I recently purchased a Samsung 65" LED 1080 P Smart TV on an Open Box special. Someone brought it back because it didn't fit, but it was perfect for my needs. Additionally I purchased the 5 year Geek Squad Protection plan because 1) The TV is on a lot, and 2) It would cost a lot to get it fixed. So I thought this would be a prudent expense.

Feels great having the insurance for 5 years with Best Buy.

This is an awesome service that is prompt to fix any issues you may have.

I guess it's nice to have insurance on your TV not knowing if it'll break

After two years from purchase, the screen did not stay in sync with the source signal. Geek Squad, check out, replaced Screen with two home visits. Had to wait for screen to be delivered from supplier.

Nice to have with new products...no telling when anything could happen theft, mother nature acts, etc