Customer Ratings & Reviews

I bought a 70” Insignia F30 and 1.5 years later the screen went black and I tried power cycling and everything the internet had suggested but no luck. Luckily I had the geek squad warranty and received store credit and was able to replace the tv for an upgraded version and also bigger screen, I had to pay the difference which was minimal. I would recommend the protection plan to anybody because you never know what could happen and it’s a pretty seamless process.

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.

Low price good product, I wil recommend it when you buy your products

I like getting the Geek Squad Protection because technology today can be intimidating. Having Geek Squad ready to help me solve any problems that come up when I have questions or issues. They are responsive and know right away how to fix the issue.

I have not needed them but they have been there for any questions i have.

I had trouble with my last tv--thank goodness I had Geek Squad protections. They came out and fixed it at no cost. I was glad I did it!

Even though the Best Buy Total membership is very expensive, it is worth it. Because electronic mishaps are unpredictable, this membership makes it possible to resolve issues in a timely manner in-store and remotely.

I love this protection, the squad is very knowledgeable, professional, respectful, helpful, and courteous.

The extended warranty gives me peace of mind. Hopefully I won’t have to use it.

Geek Squad is the best. So helpful transferring old computer data to new and explaining the new Windows system.

I have used the Geek Squad several times and they have come through for me, so they are nice to have as back-up.

Good protection plan, easy to setup and overall a good plan.

The Geek Squad is the only way to go. So helpful you really need to purchase the protection. My last TV died at only one year old. I received full credit on my purchase price. Don't leave the store without it :)

Purchased Geek Squad Protection Plan, sometimes a deciding factor when purchasing item of a greater value. Great people and Team of experts at Best Buy! Not always needed, which is a good thing, but beyond any product's warranty and experiencing problems, they come and repair products on-site and if parts become unavailable, they will replace it with a new product. I can only speak highly of Geek Squad Services.

This was a good buy for price it’s great the image is beautiful the only problem is the smart tv part. Thought it was the batteries placed name brand batteries. And the tv remote still lags in allowing you to go through apps to pick what you wish to stream.

A must have for your tv definitely a good piece of mind.

hope i never have to use this but samsung provides good quality products but you never know.

Great service, great tv for the price, picture quality is bright and clear

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

I will always get on and love the store i will return back