Customer Ratings & Reviews

They are so good installing the product and they know what they are doing

Hoping I never have to use it but got it for peace of mind for my LG OLED

Always a good warranty to have and utilize with any product.

Agents were very professional, able to assist promoltmy!

Good for my 100 inch tv so i dont have to worry if something happens

This is the first time use of Geek squad for a defective TV. Absolutely awesome warranty support. Calling customer service was easy, was connected to a live person not a computer within a matter of minutes. An appointment was set up and a Geek squad member came down within a week to adjust the issue. Within 48 hours of issue in the system, my issue was resolved immediately. He wasn't fortunate that my TV was not repaired, but with a 5-year extended warranty, I was able to get a gift card as an exchange for my broken TV, and again ordered a brand new TV online and delivered to my house within week.

Excellent result and very happy with the purchase. Will purchase again

Never had yo use but 5 years for the price is a great deal.

I love the clarity of this TV and the sound is excellent.

I always get Geek Squad protection on my electronics. It’s just provides a peace of mind. Thankfully I’ve never had to use it.

Always a good buy. Always a good response. I have no complains about the service.

What else is there to say. Easiest warranty program I’ve had. I buy it with all my major purchases. I make those purchases at Best Buy because of it.

Okay, how do you write a review for a service contract you have yet to use. So this is based on previous service contracts I have bought from Best Buy. This one is for our LG TV but the previous one was for our Sony Bravia TV. It paid off as the Sony gave out right as the manufacturer warranty was going away. The problem was the panel so Best Buy opted to swap it out. NOTE: They did try to give us the base model Sony saying it would do everything our original TV did. I complained it should cover the cost of the TV not the features as there was also an aesthetic quality and while the newer TV would do all the stuff our old Sony did, the old Sony was a nicer looking model. I offered to meet them half way and they let me upgrade to the nicer Bravia and split the cost with me. Best Buy has always been able to work with me and why we bought a contract on the new LG OLED TV. Simply put, you can't go wrong in getting the warranty on expensive items and an OLED TV right now would cost way more than we paid for the one we got. Hoping it doesn't go out but if it does, Best Buy has our back.

Geeksquad is the way to go with protection on your electronics at best. Good customer service and prices are fair for the length of time it's protected.

Best protection ever! Had the Geek Squad set up my laptop & move my pics from my old laptop onto a flash drive i purchased & everything was seamless! I was ready to turn on & go with my laptop once i got home with it! Definitely a must to have with any electronics! The techs are so informative & know their stuff!

5 year Geek squad protection is essential in 2025. If the TV is going to give you problems it is most likely to occur in the last 2 years of your protection period unless you are the unfortunate one to have purchased a "lemon". Granted not all Geek Squad technicians are top notch but in general they provide responsible care when called and you may be lucky enough to get a technician that is beyond excellent. In any event a 5 year protection plan is essential when making such a substantial purchase.

Love it won’t have to pay double again if anything happens

Excellent service and really gives you a peace of mind especially with big item purchases!

I had this product since I long time ago and they do a very good and excellent job

The 32 Pioneer TV works great and has plenty of colors to see blended as one watches TV or a DVD player hooked simply into side of TV with cable.