Customer Ratings & Reviews

Haven't had to use the Geek Squad Service on an item in a while but when I have I've been pleased with the customer service.

It's insurance. Something you gamble on, not knowing and hoping you will ever need it. But if you do, my TV is covered completely for five years!

Always always get the extended warranty you never know what can happen and bestbuys always come through.

Agent handled an exchange with great expertise. Agent Smith was very patient with me and provided options with detailed explanations for my exchange TV.

After spending over a grand on a 55 inch Sony Oled tv, the 5 year protection is a MUST HAVE for added peace of mind. This gives you an additional 4 years after the 1 year manufacturer's warranty expires. To me, this was a "no brainer" and since the TV was on sale with 900 dollars off the MSRP, the 5 year plan even cost me less.

They were quick refunded me store credit no issue.

Beautiful television picture. I am very happy I bought it.

Always get this for my bigger items. Works as needed

Didn’t used yet but never have any problems with this protection

This saved me money in the end and unlike a lot of insurance it was used at point of purchase which made the transaction simple.

Great service, it was fast and easy. In and our service. Everything was explained to me.

I have not had to use this service yet and hope that I won't need to. Bought it 'just in case'. And because I haven't used Geek Squad (so I can't actually give an accurate star rating) I gave it 4 stars in hopes that if I have to use it, they will measure up to at least a 4, but hopefully will be a 5.

I've used this service to install my TV brackets to hang my TV and set up my surround sound. Awesome job guys.

I have always found the geek squad protection to be worth every penny. The sales people have always been courteous and accomodating!

Geek Squad Protection was a life saver! Don't go without it. Superb service! Will definitely continue to buy directly from Best Buy!

The five year warranty seemed like a good choice when purchasing my first Insignia brand TV. I had previously always purchased a major national brad and wanted a bit of peace of mind. I have not yet needed the warranty after just a few months but that is all going.

The fact that the Geek Squad plan covers so much for so long and the cost is so little for what its worth, it would be crazy not to purchase this deal! 5 years > 2 years the payment comparison will tell you all you need to know!

Customer service has been nothing but the best! They have been quick and helped by answering all of my questions.

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

I have not needed the geek squad for this purchase and hopefully I wont but i have in the past and it was helpful.