Customer Ratings & Reviews

Geek squad service is a must have for me. They are top notch and are very professional. A must have service for me.

I have renewed my Geek Squad coverage for the last 5 years. I’ve had wonderful service from them. Anytime I need assistance I can log in from home and most of the time they fix the problem in no time. When I have had to go to the store everyone is extremely helpful and knowledgeable.

I purchased a Samsung 65" TV and it was delivered on time and set up in a short period of time. They had to move a heavy cabinet to get to the plug in's. They were very knowledgeable and polite. Answered any questions I had.

Love that you can spend a lil extra money to make sure your stuff is covered incase of something stupid happens

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent

Purchased for grandsons bedroom and couldnt be happier with it

Haven’t had the opportunity to use it yet but I’m sure they are reliable

Great peace of mind. When I always buy a TV I buy this and it has worked in the past.

Excellent service. Would recommend anyone to purchase!

Says I have 2 years and I would like to get a new TV that would work as well as it did when I purchased it! I only have less than one week to do this or maybe a year and a week. But I haven’t been able to use it because of a glitch having my home landline listed instead of my mobile telephone.

I purchased for a minimal fee a warranty on the TV. I feel confident that Best Buy will stand behind their warranty.

A very nice service coverage for a great price. The extended warranty is a nice protection to add.

My first purchase of Geek Squad services! The technician who assisted me in store was courteous and helpful. I am looking forward to having this coverage for my electronic devices!

Replacement plan is good to have just in case. I had to use it one time on another purchase and it covers it just like they say. I wouldn’t go without it.

I really don’t want to pay a lot of money later on when something that could have been protected with a little bit of money with the purchase up front

After your failed phone evaluation, The visit from technician was able to address my broken TV in two days after a wasted two weeks of phone service!

I love this program, I am not really tech savy and the new Tvs are much smarter than I. Whenever I have a problem with my Sony Bravia and my Samsung Qled I just call and they come out and fix the problem for me. Usually its not the Tv, just the lack of knowledge of the user. LOL

The agents offered a warranty on a refurbished TV!

Geek squad offered me a wonderful warranty program!!

Bought this protection with a television and ended up needing it, which got me the defective tv replaced for free. So glad I got it!! Purchased another item recently with this protection too, and hope to not need it again but kno I'm protected if I do. Appreciate the fact best buy does this service at a low cost.