Customer Ratings & Reviews

Can’t complain as long as the tv outlast this service

Great customer service, above and beyond. Skilled knowledge of product.

Geeksquad is the way to go with protection on your electronics at best. Good customer service and prices are fair for the length of time it's protected.

I recently had the pleasure of using Geek Squad services, and I couldn't be more satisfied with the experience. From the moment I walked into the store, the staff was incredibly welcoming and attentive. They quickly diagnosed the issue with my computer and provided a clear, detailed explanation of the necessary repairs. The technician was highly knowledgeable and efficiently fixed the problem, ensuring my device was running like new. Throughout the process, I was kept informed about the progress, and any questions I had were promptly answered. What impressed me most was their commitment to customer satisfaction. The service was not only professional but also very personable, making me feel valued as a customer. I highly recommend Geek Squad for anyone needing reliable and expert tech support. Their exceptional service exceeded my expectations, and I will definitely return for any future tech needs.

I never had to use the 5 year standard Geek Squad Protection I bought because I returned the TV in a week.

purchased when we bought new television and not needed but problems with help from transmission source made this seem a very practical purchase.

Massive 75-inch Toshiba FIRE TV at a Bargain Price. Took me three days to take apart the old TV, build up the new TV and get it all installed and working. FANTASTIC pictures! Watched the Tour de France in STYLE! LOVE IT! Also purchased 5-year Geek Squad protection. Best Buy is FANTASTIC !!! ONE STOP SHOPPING! THANKS!

I did not think I would need the service, but I’m glad I purchased it because I ended up needing my TV to be replaced. The Squad did a wonderful job and we’re very respectful of my space.

This was good. After the 2nd TV that stopped working in 7 months I requested a refund from Samsung, Samsung representative said we had to take the TV off the wall we were unable to remove the TV ourself. When our new TV arrive Marcus and Caleb were so kind as to remove the TV and place it in the box for Samsung to pickup. This crew with the Geek Squad is the best, Professional, Respectful and Very kind.

Excellent picture very near OLED quality very natural looking picture easy to set up I would recommend it to everyone

Beautiful Picture Quality. Rich, Vibrant, True Colors. Highly Recommend Adding Samsung-Q-Series HW-QS750F Sound Bar. Great Sound, Reasonable Price, Bluetooth Compatible.

Excellent clarity and color. Highly recommend it. Sound from tv speakers is decent and gets plenty loud. The Samsung OS is ok. At first had issues connecting to the internet so had to factory reset the TV in settings and so far so good. Price has gone down by 300 bucks in the last few months. Wait a bit more and might get cheaper lol. By then something else better would come out but for tv movie steaming this really is plenty. Haven’t played games on it yet. But hooked up my laptop with hdmi and works flawlessly.

The employees from Geek Squad are very kind and courteous.

I really like the product, the color is fantastic and the is amazing. I only find it difficult to setup Lg account. But eventually I got it and I am still installing some apps. But I found Netflix on the remote but any time I tried to download it I don’t get it. But I like the product.

Nice people and helpful. Really helped me figure out what’s wrong with my tv

This TV replaced an old one that did not stream and since we dropped Direct TV because the price was ridiculous and we went to all streaming for 1/3 the cost we had to get a new TV. This roku TV is wonderful. Has a much better picture than the old one and a GREAT price

A great way to protect my television and therefore my investment.

So glad we had this offer available. Great price for 5 years.

Haven't needed to use yet and hopefully I don't but it sure is a nice piece of mind!

Easy and fast to get in touch with an agent, but the best part about when you have to contact geek squad is that you don't have to spend a lot of time if any going through the automated system to speak to an actual person. This is HUGE for me I don't remember having to answer a lot of prompts before I was able to speak to an actual person, if there were any prompts on the automated system it was only 1 or 2. Unlike when I have to call Comcast for anything, for example if I am calling about a billing issue, I have to spend 15-20 minutes in the automated system before I get to the billing department, then before I am able to speak to a person the automated system forces me to first try to resolve the issue with a virtual agent on their website, if the virtual agent can't resolve my issue I then and only then will they allow me to speak to an actual person, and even then I must request an agent to call me back from the site, there is no way I can simply wait to speak to an agent. It is annoying and frustrating. Every agent I have spoken to at Geek squad took less then 3 minutes to get connected with, they know their stuff, and if I ask a question, they do not know the answer to I have never had to wait for them to find the answer and wait for them get back to me latter by email or phone with the answer to my question, if they do not know the answer to a question I asked, they have always found the answer to the question before the end of the call, I may have to wait a bit for them to find the answer but they have always found the answer before the end of the call. Also, when they make an appointment, they show up on time if not early. They are the biggest reason I will never buy my electronics anywhere else.