Customer Ratings & Reviews

My son's tv went blank a year after purchasing it. I bought the 5 year warranty for the tv. I called geek squad and they told me that tv was not in stock. So they upgraded me to the next best tv available. Three days later the tv was delivered and they took the old tv back with them. Service was on point.

the process was straight forward, my only complaint was that it was required by bestbuy to have ppl come out to my house to retrieve my broken tv and deliver the new one. I was more than happy to take it back to the store myself and swap it same day, but bc of bestbuy policy, I had to go 2 days without a tv.

Since the tv was on sale, I bought the protection for a great buy and now can relax if something happens in the next 5 years with my tv. You never know how long something will work but I’m protected if it stops working.

best in store warranty! if you have an issue during its time, you get store credit

Have only hardtop call but was assisted with professional.

Never had to use it. Other than having my TV installed

Best service you can get only from Geek Squad with high quality

It’s great to get a protection with your electronics to protect it

I had this protection service on my former LG TV that failed after 3 years of use. The Best Buy customer service personnel assisted me efficiently and effectively with guiding me through the process of selecting a TV and setting up delivery for my new replacement TV.

TV developed fine horizontal lines couple months ago, picture sometimes delayed coming up on my 50” TV. Called Geek Squad and the next day servicemen were here, parts ordered and they were back a week later. Upon their inspection they called for the TV to be replace, they delivered the replacement & took away the damaged one. The only cost to us was a new protection plan (5yr) and being patient a couple weeks

I always purchase the Geek Squad protection plans. They always come through and take care of my needs.

works for me great itemi recomind to purches this item i

I used for my Sony Bravia, when I reached to Greek Squad team then helped me with correct directions and get it replaced as tv got water drops and lines on screen..

When I got this TV it was because I notice small picture glitches with my old TV. When I called to see if I could get it repaired they said my TV might be too old. I was asked if it was under warranty. I said I believe so, but I'm not sure how long it was for. Turns out we bought the 5 year and I was in the last 5 DAYS if the warranty. I brought it in and as suspected it was too old to fix so they gave me the option to exchange for that same one of they had it (or could order it) OR to take the value of the TV b as store credit. Not the current value, but the value of when I bought almost five years ago. That credit bought me a Samsung 55". From a 40".

We are really glad we invested in the coverage. Our LG tv developed an issue with the screen turning purple across the entire screen shortly after its warranty expired. When we looked online, it was very apparent that LG knew about this issue, and was not standing behind their products. Fortunately we had purchased the warranty so most of the cost of a replacement was covered. Was some confusion that 3 people in the store and management chain told us the entire purchase price would be applied when we purchased a more expensive replacement, but then the manager who rung the 2 tvs we were buying all the sudden the deal changed and we didn't get full credit. A little fishy, but we were still glad we had the warranty.

Any issue that I had geek squad they been there helping to me to fix it I would 100 percent recommend the insurance

I always get a 2 year or 3 year protection plan with anything buy from Best Buy. Although we already have the my Best Buy protection plan

I have never had to use this purchase plan but it is a just when buying items in case a need arises. What an exceptional way to protect a purchase and feel at ease.

Great affordable protection service and de worry free

This was purchased to protect my investment. I love having protection just in case something happens