Customer Ratings & Reviews

Had the tv for almost 2 years. LG makes the best TV’s

I'm now retired from Best Buy after working in the Magnolia Department for 13 years, & I'm a "True Believer" in the Geek Squad In-Home Protection for 5 years, on my mom's TV. Her TV is on at least 12 hours a day, & has Roku built in application, & it's 4K ready, so her TV features will be utilized a lot. She's also, bed ridden & her new TCL is her entertainment. If this set should break down (Doesn't cover physical damage), then all I have to do is call 1-8000-GEEK-SQUAD, & they'll come out to service it or replace it !

For electronics and appliances, I always get as much protection as is offered. It pays off!

I purchased the 2-year Geek Squad Protection Plan thinking it would provide immediate coverage if something went wrong with my new TV. Unfortunately, that’s not the case. What they don’t tell you upfront is that if your product is still under the manufacturer’s warranty, Geek Squad won’t help you, they’ll just refer you back to the manufacturer. That means you’re really only getting about one year of coverage, not two, because Geek Squad won’t step in until the manufacturer’s warranty expires. To make things even more frustrating, if your TV is wall-mounted, Best Buy won’t unmount it for you unless you pay an additional $150 or hire someone else to do it before they’ll even assist you. So, even though you pay extra for “full protection,” it doesn’t actually feel like full protection at all. This experience feels misleading and like false advertising. When you buy a 2-year protection plan, you expect help anytime during those two years, not to be bounced between companies or charged extra just to start the replacement process. Customers deserve better transparency about what this plan actually covers and when it applies.

Received brand new 75 inch Samsung TV with no delivery defects. Also received my purchase in anquick and timely manner. My new television produces a clear and ceisp picture with perfect smart app capabilities. I would highly suggest this product to anyone looking for a new television and for an affordable price.

My last TV started having problems/ So the 5 year warranty came in handy

1st Hisense TV so really felt it was the best thing to do with a 2 yr additional warranty. + the price was very fair

Really glad we got the protection. It’s so worth it for a piece of mine.

1000 % necessary on any and all devices through Best Buy always and I mean always under no circumstances could you ever go without purchasing one of these perfect warranties with zero deductible and from how it was explained to me hopefully Best Buy ensures everything from car home medical and life insurance soon your other Best Buy is to buy a bunch of Best Buy stock immediately no matter what the market looks like right now such as I've done last year it's just as good as Tesla and we'll get even better in the years to come

Good warranty..after buying a TCL ROKU tv which we did not purchase a warranty on and having the sound go out and having a black picture after 2 years of use..we definitely bought a 5 year warranty with this Pioneer Tv..hopefully we’ll never have to use it but if we do we have it!

My original purchase was on a ROKU tv, which i opted out of protection About 6 weeks later my BRAND NEW tv screen went all scrambled. i panicked being out of the 30 day return window. However when i called the store the gentleman gave me no hassle and allowed me to return TV. While there he talked me and my boyfriend in to buying a better bigger tv. he informed us of all the benifits that come along with the protection plan so we purchased that as well. so far have not had to use on the new TV but nice having peice of mind if anything goes wrong

I've used geek squad warrenty in the past and they do honor there warranty and this plan is price great for product i purchase.

Best warranty on the market, the geek squad member was vary nice, I couldn't be any happier

Top notch service for not only all my electronics but customer service is top notch as well

This comes in handy when your trusty electronics decide to break down.

Warrinty extended for fuve years with a very good price.

I’m always add Geek Squad Service as you will always be taken care of by friendly agents. You get what you pay for.

I purchased this plan for my new television because I would never know when it might need service..being on a limited income, I'm watching what I spend and everything counts..while I have never used the service yet it is satisfying to have peace of mind in case something happens.

Always always get the extended warranty you never know what can happen and bestbuys always come through.

I just bought this protection to make sure that I won’t have any headaches with my purchase during 5 years.