Customer Ratings & Reviews

They are dependable and honest. The weak spot is most everything is sent out for repairs post diagnosis that can't be repaired in house. If parts are available you'll get it done in house as soon possible. Outside with a backlog, it can mean months. Ask the Geek Squad what manufacturer of interest gives the best performance and has the least chance for return when you intend to buy. You can do that with a chat on line.

I have always purchased Geek Squad protection on devices through all the years. The few times that I have had to use it was perfect.

The plan isn't as good as it used to be. But it still works. I am upset at Best Buy, they are really going down. They got where they are with great customer service, which they don't do now.

The service was great, helpful and very informative.

My Geek Squad service is very awesome and the delivery is very seamless ! Have never regretted buying from Best Buy

This is a great service to have with your cellphone.

You must have Protection; we never know if items will stop working shortly. Technology is improving; however they are not perfect.

They were easy to talk to about my first purchase and its problem

I javent had to use this warranty as of yet,but i have never had any problems in past.

When I tell you that Geek Squad service is flippin AWESOME that's what I mean they really go hard trying to help and if they can't do it then they roll out a new product or a refund......I love me some Geek Squad!!

I'll tell the world. I have been super satisfied with Bestbuy, in And out the store. Even customers satisfaction over the phone. I even have excellent customer satisfaction with carry out. Thanks Bestbuy far all you and your management team do to have Great customer service. from. hitemwiththelove.

Floor staff uplsold me to the 5 year protection plan. Hopefully i dont regret it

Great service came and in a timely manner it was easy to set up and appointment and I didn’t have to wait along time to get one. Once arrived was very respectful tried to fix my tv and saw he could T and instantly put in for me to get a gift card to replace it. I went and picked out my new tv the next day

I haven't had to use it for this product, but the Geek Squad has never let me down in the past.

Geek squad is the best! They are easy to work with and always fix us up!

Geek squad is the best! They are easy to work with and always fix us up!

Gav and Chris are both an asset to the Geek Squad! The service I received was impeccable. They were able to provide me with the necessary equipment for my tv. I highly recommend and would use them again for future services.

What more can I say? This place is the best great customer service . Very knowledgeable staff great customer service like I said this is the best place I’ve been for electronics and I will continue coming for eight years and come. I will also try family fresh.

I honestly never needed to use the service, so hats off to best buy for having quality items that outlast their warranty!!

Haven’t used it. Hoping to not have to. Bought just in case.