Customer Ratings & Reviews

Anytime I purchase anything over $500 I always purchase the extra protection plan. This way I know if something happens to my tv in that 5 year duration. Everything is covered as far as replacement parts, labor etc....

Fortunately i haven't had to use it on my latest purchase but i have needed it on other purchases and was completely satisfied with the way it was handled and the results It's a Must have for electronic purchases for me

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

So informative! I learned so much and I can always count on them to guide me through my electronic needs!! Thank you guys!!!

Best Buy stands behind their products so I always buy the protection plan. Many people feel that the plans are a waste of money but they are wonderful if you have a problem with a product. I have bought many plans and never used them but on the other hand I have had plans on larger purchases that ended up being a tremendous product to invest in for the future of my purchase. I always spend the few extra dollars for my protection and peace of mind.

Protects my electronics and if they can't repair they replace. Love it

Great investment, very important purchase. That's why i chose best buy

Overall a great TV with a high quality image. Removed 1 star for a slightly awkward home screen and a remote that doesn't include a microphone to search for things via voice command.

Worth it! Comes in handy when you least expect it, got a new TV last time I used it. TV stopped working after I moved to a different home. Geek Sqaud guys stopped by and replaced my TV with a new upgraded Samsung.

It s good t have extra protection when offered. This dhows customer satisfaction in case something goes wrong..Satisfied customer generates more orders, more NEW customers Thank you!

I have always purchased the Best Buy Protection Plan on big-ticketed items like TVs, laptops that could easily get damaged. I had been advised not to get it as it is a waste of money since products are built to last. But not all products do. For the $500/5yr Protection Plan I purchased in 2010, I have called Geek Squad several times to fix my broken TV. Paid $0 on all those house calls. When they could not fix the TV in my last service call, they replaced it. What did I get? A $1000 credit to go towards the purchase of a new one...Of course, I purchased the Protection Plan, thus this review :)

Best buy offers excellent customer service and piece of mind for my expensive tv

so far the best tv ever, the best beautiful picture I've seen in a television and the 55 inch is a great size.

They were backed up so I had my son in law install and set TV up

I got this when I bought a new TV. I have not had to use this service yet, as the TV is working fine and hopefully I wont ever have to use this service, but it's good to have, just in case.

I'm so glad I purchased the extended warranty when I bought my 55" insignia Fire TV. I had to exchange for another one after a month and then exchange again for an upgraded brand.

The agent was amazing. He really got everything taken care of, the part that was to be installed was not the problem. He got it worked out. Got a new TV. They brought it to my house because it was over 42". And took the old one. Glad I paid for the warranty. Was worth it for sure

I'm an electronic dummy. I'm still stuck in the 70's and 80's. Like an old Hippy. This Insignia Fire TV I purchased leaves me in Awe. I am so happy with it it works great

Definitely worth the money after 2 years my other TV suddenly started acting up very strangely they replaced it outright brought me a brand new one right to my house I think that says it all

The reason for the 4 stars is because of all the problems trying to set up the appointment to come out and install the Tv. I purchased a 55” smart tv. The installation appointment was changed 3 times. Other than that the service was great!!