Customer Ratings & Reviews

The geek squad agents did a great job mounting my tv and hooking everything up plus a some basic training.

Great picture. Liked the idea of being able to load different apps. Didn't like the fact that the memory was quickly used up after uploading a few apps. We ofteh received a message to uninstall apps to clean up the memory. Overall this is a great TV for the cost. You may need to be a little tech savvy for this one.

Exceptional service provided by the Geek Squad. Best Buy is my go to for all electronics. They provide great customer service, products and prices.

Geek Squad rules! I always buy GS with my purchases because it’s better to be safe than sorry.

I haven't used the 5 yr warranty and I hope I don't have to.

This very much helps a lot when you have big purchases. You need to protect your products at all times and geek. Squad protection is very helpful.

The best decion ever made to buy the 5 year warranty in our major technology like Tvs and etc.

I generally purchase protection plans for large ticket items and for smaller ticket items if the costs of the protection plan does not exceed 15% of the purchase price which is still a bit high. I have had to use the benefits of a protection plan before and for the most part it is worthwhile. Seems that the satisfaction level is largely based on the store's management policies and store reps. In a worst case scenario it's good insurance if you have product failure and or need support service.

Great store love it great prices and discound and the sale person always try to help you the best they can.

Glad I purchased the Geek Squad 5 yr plan for my wife's new tablet reasonable price

I bought a floor model OLED LG 55 inch TV because the price was too good to pass up. I bought this warranty because it was an floor model, I usually don't purchase an extended warranty. Im so glad I did. There was burn in on the wcreen when I got home and the geek squad came over and replaced my screen within a week. Amazing customer service and amazing warranty! Thanks geek squad and Best buy!

So good this product recomendaly great and pratice

They are the best!!! I would recommend them to anyone

Added peace of mind! Can't go wrong with the extra warranty.

I bought a Sony TV in 2017 and purchased a 5 year Geek Squad warranty. I thought the Sony TV would last a long time, but I decided to buy the warranty just in case. The TV suddenly quit working in May 2020. Best Buy sent a repairman out to check TV. It could not be repaired. They replaced it with a new TV. So glad I had the 5 year warranty. It's also nice to be able to call Geek Squad when I have any questions.

I add the GSP or GSPR plans to just about every item I buy that offers them. At worst it is like a cheap insurance plan for my new item that I don't wind up using because the item held up great. At best they are there should something go wrong and I don't have to pay the full cost of a repair or replacement out of pocket.

Really good service when you need it most. Recommended

To have 5 years of worry-free warranty for a very few bucks just makes enormous amount of sense.

I'm never not gonna choose Geek Squad. It's always a value to me.

My review of this service is positive. They helped repair (resolve) an issue with the screen even after my moving it and having that piece of mind when purchasing a $5K TV is important. I know all of the reviews tell you that the geek squad protection is a scam and just a way for the store to line their pockets, but when you spend this much on a TV it is worth it and much easier than going though manufacturers warrenty. If I had listened to the critics then I would be without a working Tv right now