Customer Ratings & Reviews

Never had to actually use the protection plan thankfully but having one on my products gives me some peace of mind in case something happens

I have this service (hopefully, I'll never need to use it) just in case I need their help with my product after the initial manufacturer's warranty is expired. In the event that may happen, I was told by Best Buy employees that the Geek Squad assistance will be straightforward and easy to use.

Geek Squad protection is always great.. Its great to have..

I have been a customer for 10 yrs and was elite premium for the last 8 and i dont own a business, it was all for me.. i ALWAYS buy extended warranty.. Geek Squad is great.. cant believe sometimes how much i spent at Best Buy.. but i did.. lol

Same as the last time this is my second time dealing with geek squad replacements. They kept replacing the board which DID NOTHING!!! i was without a tv for almost 2 months . I had to rent a tv for 89 a month until they said they needed the board to fail 3 times instead of giving a replacement. So it was a 1500 dollar tv the reciept showed every main board was 1199 so they spent 3 times the tv's cost in repairs plus whatever it cost the truck and workers and then the 4th time when they picked up the tv and dropped off the other. This is crazy and if they just stopped this weird policy i dont know if its made up or what because it was the same guy every time i do not know if he was just saying this to pocket the money or what but its a crazy thing to do keep putting something that does nothing to fix it 3 times and wasting money and everyones time and making me have to rent a tv for a month. Honestly the only reason i give 2 stars is becAUSE they finally gave me a new tv what the old one was worth.

Really nice for gaming and anything else I say any want looking for monitor or something similar this is the best.

Always trust geek squad to protect my tech even though bust buy has great return options available

Warranty price was very welcoming and a no brainer

Let me tell you it is really great having the Geek Squad Protection for what ever you purchase because you never know what is going to happen to your purchase's. I have learned that before so from then on I have been getting it on what ever I get that says that I can get it just to have it.

Havent used it yet but 5 years is a great warranty

The Geek Squad fixed my iPhones faster and better then the Apple Store and it was cost me less you can’t ask for more than that. Thank you Geek Squad

They were in and out. But they said they don't work for geek squard. they are just on contract to do installs. in and out, took the packaging stuff too.

Geek Squad protection is a must. I use to not get it until my son's Bose headphones broke about a month before his Geek Squad warranty was up. He brought it in and got a new pair no questions asked. Saved him over $300.

We picked up our tv. We always buy service. On our tv. The men always come out and work on our tv when we call. If it can't be. Fix they replace it. They are very professional when they come out. I would tell everyone to buy service on there products. I buy it on all my large merchandise.service

Reliable warranty that covers issues no questions asked.

5 Year Protection Plan is excellent and delivers as promised. My old TV, with a 5 year service plan died after 4 years and the service plan replaced the TV with a new TV.....very satisfied.

Great service. Good to have, hope to not need it but great to have.

Have no reason to use them yet. But I’m sure if and when I need their service they will be well knowledgeable

Haven’t needed to use this particular plan yet (yay) but in the events I actually have had accidents in the past, this plan has saved me money and customer service is great.

Haven’t needed to use this particular plan yet (yay) but in the events I actually have had accidents in the past, this plan has saved me money and customer service is great.