Customer Ratings & Reviews

Amazing staff , helpful with all my needs and overall phenomenal service

Definitely a great add on. If you don’t have it I would suggest it

Get it! Get it! Get it! Trust me if you have a very active household this is a great buy for you and your family!

I love having the piece of mind that well qualified techs are there to help me if I have an issue.

I found it more than helpful to always buy a protection plan. After much consideration, it was very welcomed to have just in case. Best Buy is very helpful when it comes to protection plans. I have purchased them in the past and found that it came in handy. You can't go wrong here depending on your purchase.

I would have given 5 stars because the protection is good but Best Buy in store customer service tried to make me pay twice for Geek Squad protection if my son hadn't noticed

I have not had to use this protection product but purchased it based on Best Buy's overall reputation and good personal experience in Best Buy stores. I believe it is fairly priced for the coverage provided.

If U need the Coverage its comforting knowing that you have five years if the need of repair or replacement arises

Any time I puchase items I always make sure to add on Geek Squad. The service is very helpful whenever you have issues or questions

I've been a member of the Geek Squad for years and I love it. When I need help it's good to know I have someone there to assist. I have always been able to get an appointment quickly and they have always fixed my problem quickly.

I like the service I like the fact that I feel comfortable knowing that all my items are protected and also getting TV mounts in, not having to worry about doing the hard work

Glad to have protection on my tv. Haven’t had to use it yet and hope I don’t have to.

Best tv ever This is the perfect item for my house , I wasn’t sure about this but the agent explained all details and I was very impressed

You protect your junk why not your TV? I was told by a repair man with15yrs in the trade Samsung puts weak transistors in their boards so I was glad to have purchased the extended warranty, you should too unless you've got enough disposable income or an advancing technology addiction to buy a new one every 2 years.

I bought this tv for my mom, and she loves it. The quality is amazing, just purchased a smaller one for my daughter.

I did not initially purchase Gerk Squad for my TV, but during the grace period we had an issue and needed assistance. Geek Squad showed up right on time!!

I’ve had to use this once already! I’m so glad I purchased it. Just be prepared to wait all day to have your product serviced, if possible take off.

Always opt for the 5 year plan. Units tend to fail after 3 years. The cost to replace it goes up as well. This coverage keeps the ouchies away when replacing items.

Can't go wrong. The protection program is a must for anybody spending more than $200. I use geek squad protection once in the 10 years I have shopped at Best Buy and it has paid for itself even for that length of time. The two-year geek squad protection plan, in my opinion is a smart move, even "a must". TY. GmanC

I like the idea of in-home service. It would be a pain to dismount from wall to bring it in for service.