Customer Ratings & Reviews

Have never had to use this other than once and it was prompt and effective service. Geek Squad technician knowledge levels are actually pretty good and my theory is to buy a model level down and pay for the extended warranty through this service

Better coverage than other place’s protection plan

Benefits for the price was excellent. Will buy again.

In the past years they were 100 percent is what they said that is why I always purchase the Geek squad on all mu purchases

Staff is mix of good and best. Overall experience was nice whenever I visited the Best Buy store.

My last TV had issues and thank goodness I had the protection plan. My TV had to be replaced. It was done quickly and the people were professional and well trained.

Thankfully I haven’t had to use it so far! Better to be safe than sorry.

Only purchase just in case something happens but never have needed it luckily

We had to have our 60" television set replaced twice within the first few weeks, as the vocal was totally out of sync with the picture. BestBuy made this an effortless process.

The quality of the tv is great and i love how they shipped it to my houseand let me know when it was gonna arrive!

Had a 2015 Samsung screen die a week before warranty was up(planned obsolescence?) and BB gave me full refund and honored warranty. It's also the ONLY warranty to cover the specific term "burn-in" for OLED. Great warranty!

My sales person brought my TV to my truck let my seats down and make sure that my TV 75 inch fit in my truck

We bought the tv home and hooked it up our self. Discovered a line going down the screen.

We purchased a 5 year plan for a larger TV and have had to use it twice due to severe storms in the area with major lightening strikes. We were thoroughly happy with the results. The Geek Squad did a great job! Because of this, we purchased a plan for a smaller TV we just bought.

We would not be without our Geek Squad Service! It gives piece of mind knowing they are there for you when you need them! They have given us great service every time!! Would not be without this service! Well worth the money!

Worth having when buying any electronic merchandise from Best Buy, just to cover yourself. We had a Sony 55" Tv that blew up after four years, and we got a new Tv because we had the extra protection in warranty.

Love this protection, they came thru when my other TV had lines across the screen, one phone call and a replacement TV was on the way

Guy came helped me with my tv he was great very helpful.. wasnt able to fix my TV but helped me get a new one on the same day

My samsung tv went on the blink. I had purchased a five year warranty and I am glad I did. Best Buy replaced my TV at no cost to me. The only thing I paid for was another 5 year warranty. Great to have. Would not be without it.

Since I haven't had the need to use this protection yet, I can't rate actual experience. But it does gives me peace of mind to know I have coverage.