Customer Ratings & Reviews

It’s been ok. They deff are helpful. I had a replacement remote ordered but it was the wrong remote. Hopefully they will fix this soon

The support team is so quick and caring and follow up to make sure everything is good and the problems resolved.

The Geek Squad guys are top notch and professional. They also took the time to show me how to use the remote and made sure I could go to my Roku and also my BluRay player. I would not think of investing money in a new 55" HD TV without a five year protection plan.

This tv works great and has a clear picture, I bought it for my brother and he is very happy with it.

Haven't had to use geek squad protection as yet. I hung my own tv did my own connections and un boxing. They did offer to do these things. This is what I do for a living so I didn't need that done. I guess it's great a Haven't needed them for warranty purposes as yet.

I always get the extra insurance on used items. Totally worth it if things go wrong.

I haven't had to use it at all, but it's nice to know it's there in case something terrible has it.

Geek Squad always on our list if we purchasing anything from Best Buy store. We can't leave store without it. So make sure to buy them if you're going to purchase something expensive from the store

My old Samsung tv died 9 days between the 5 year protection plan and I got a free replacement that was a substantial upgrade over my prior tv. I always buy protection plans for larger purchases and it really paid off!

purchased this 2 year warranty for really great price. Will save me from any hassle should the TV malfunction in the future. geek squad comes to your house to fix it for this size of tv ( for smaller you have to take it to them that is what I was told). I have not needed it yet.

I absolutely support Greek Squad. Saved me money on alot of my investments. Had numerous product failed on me and Greek Squad help exchanged or fixed the product same day.

They are quick to come out for a service call. Keep you updated when they will arrive. Guys are friendly and knowledgeable.

Any time you buy an electronic device, it’s better to get an extended warranty. No worries on extra costs for repairs.

Considering our last LG color panel broke right after the 1 year warranty, we wished we had gotten geek squad like we just did for our new TV. It's nice to know we don't have to bang the back of the TV if something goes wrong.

Knowledgeable people who work to get whatever problem solved within your contract. They are there when you need them.

the Geek Squad are always very knowledgeable and helpful with any issue I have ever had. I have always purchased this with any TV I have ever bought from them.

I have not used the extended warranty but did plenty of research and wether should buy or not and I pulled the trigger. Everything I’ve read says Best Buy has the best warranty you can buy.

Absolutely love this service, well woth the money paid. They were efficient and prompt in replacing my 43"tv

My TV was broke and they explained what needed to be done or gave me an option for a gift card. I was very satisfy with my option.

The 1st agent installed and setup tv and did a thorough job of explaining to me how things work. 2d set of agents mounted tv and installed soundbar. Wish they would have left the manual on how to operate it.