Customer Ratings & Reviews

My TV was broke and they explained what needed to be done or gave me an option for a gift card. I was very satisfy with my option.

The Geek Squad provides services in-store, on-site, and over the Internet via remote access, and also provides 24-hour telephone and emergency on-site support. Geek Squad no longer works solely on computer-related devices. It now diagnoses issues in and repairs all consumer electronics, as well as appliances.

Simple advice from a geek squad representative helped me complete the set up on my own.

I usually don't purchase a protection plan. I was surred that they would come to my house if there was a problem so it was worth. I haven't used it and hope I won't have to but it gives peace of mind.

Always great to have because I have a hyperactive dog who’s always jumping around and can break my tv

When purchasing an expensive item from Best Buy, I always purchase the Geek Squad Protection plan. I've had several items under the Geek Squad plan replaced with no worries.

Excellent "Peace-of-Mind" protection in case my TV fails in the future. I have used the protection plan many times in the past on other purchases and have not had any problems with Best Buy honoring the plan.

I just recently had to go in for service on my kids Nintendo switch , I book and appt on line it’s was super easy it save me time , and they returned faster then they said they would.

Geek squad agent was informative and explained everything so I could understand recommend a warranty for everything well worth the money

I purchase geek squad protection on just about all my products that it's available for. The peace of mind and great customer service I receive from Best Buy is worth every penny for these protection plans.

Always Worth Having a protection plan on electronics items.

A must-have with today’s technology. As senior citizens, it was an important addition to our purchase.

Do yourself a favor and get a service plan! It covers the tv for almost anything that happens to it. Not dropping it, but most regular things that can happen are included in the warranty. I have always had the extended warranty from Best Buy and I will continue to do the same.

Hoping that it takes care of any damage or malfunction over the next 5 yrs,

Inlove with the tv has very high details and beautiful colors and works well with my ps5 and very awesome with movies

Nopefully never needed. idk why companies want reviews ONLY weeks after a purchase, at least send another review link 1-2 year after.

Geek Squad never used but heard a lot of good just hope I never need to use the service.

Came in on time and two people dropped off the tv. Very nice.

Don’t know if this is good or not, haven’t needed to use it much

If I could sing a song about getting a protection plan, thats exactly what I'd do.