Customer Ratings & Reviews

Geek Squd is amazing! They help with any problems you may have associated with your electronics or IT issues

I bought a 70” Insignia F30 and 1.5 years later the screen went black and I tried power cycling and everything the internet had suggested but no luck. Luckily I had the geek squad warranty and received store credit and was able to replace the tv for an upgraded version and also bigger screen, I had to pay the difference which was minimal. I would recommend the protection plan to anybody because you never know what could happen and it’s a pretty seamless process.

Warranties warranties warranties are they with it??? I can only go by my most recent personal experience and I have to say ABSOLUTELY. We owned a 2017 LG LED 4K HDR tv. We have been having an issue with it for the past year and a half and we honestly didn’t remember if we bought the 3 or 5 year warranty. After checking with Best Buy we indeed had warranty until 2022. Our TVs HDMI 1 port stopped working, the Ethernet port stopped working and every time we turned the TV back on all of our settings would be reset. Annoying. Also we could see faint vertical banding when the camera would move horizontally. Especially in the sky. Looked like vertical smudges. Geek squad came over and evaluated the TV. At first I couldn’t reproduce the banding issue but all of the other issues pointed to a module they said they would order and when it arrived they would come back and install it and it should fix all the issues. They said they would evaluate the banding when they returned. I found some content that showed the banding when they came back and they didn’t even bother opening the box of the part they ordered. They went ahead and deemed my TVs LCD defective and offered me a replacement. We chose a new Sony 950H as the replacement and we couldn’t be happier. WAAAAAAYYY Better TV than what we had. Being we had a great experience with Best Buy’s warranty. We purchased another 5 year warranty for this replacement. Thanks Best Buy. That was great customer service.

Im sure how to review this. We got the 5 year protection for our tv.

These gentlemen work every problem I have. And I use them a lot having little kids pressing buttons they shouldn’t. Broken or just a jam they get me taken care of. Even help me file for new stuff. Thanks guys for your help

Feel safe and well protected having the GeekSquad Protection!

The idea of free replacement is great for me......

Kit had everything I needed to mount my television to the wall

Great sound quality and easy setup. Sleek look when mounted with TV

The first unit I had developed an audio problem where audio would drop out or become very distorted on TV speakers, external audio or earphones. Tried several troubleshooting techniques but no luck. Called Best Buy as I had Geek Squad Protection and they decided to send a new unit to replace it. The call took over an hour after being transferred to five different reps. Why not have one phone number that handles protection plans, thus minus one star for that and audio problem on review. The replacement arrived promptly and I set up the new TV. The picture is class leading! HDR and gaming are flawless. At 120 hz refresh rate there is no lag in signal. The audio still has a delay issue when using external audio system. I have 120hz HDMI cables. I’ll look into my setup to be sure it’s not my configuration. The Sony interface could have been more streamlined as there are three buttons on remote to bring up various menus and some are redundant. The software has extensive methods to change TV settings. I’m hoping for future firmware updates to resolve minor issues. For QD OLED I wouldn’t consider another brand coming from an LG OLED TV.

It’s nice to have peace of mind with the Geek Squad protection team.

These are worth it in my opinion, no matter what you may be buying. Often times, something may quit on you just as a year has passed. Twenty bucks just gives you a little reassurance.

Best of all warrenties I researched. Very comprehensive although expensive for the 5 yrs.

I have purchased this protection plan for all of my televisions and they have all been worth the money. Just had a Samsung 4K TV panel start going only to find out that they don't make it anymore or cannot replace it. Received full value of the original TV and used it to purchase a new one. Granted, benefited BestBuy with a more expensive purchase, but the coverage made the out of pocket much easier. Could have gotten the same TV, but why? Went to 8K since it was affordable with my money from the extended warranty claim. Bottom line, always purchase this for your high end items and for other things as well (headphones I also have coverage on and my youngest was able to replace when a chip in the headset went bad after 8 months). Customer service during the replacement was stellar, and honestly I don't mind paying for peace of mind. Knowing Best Buy will take care of my item if I have issues takes one less worry off of my mind in these days. Highly recommend.

Absolutely get an extended warranty. If you don’t have an issue great, but you loose if you don’t have a warranty and your basic warranty is up, you’re out. You will get credit back and don’t have to deal with OEM, shipping, etc. Just do the warranty and get no hassle Best Buy return the same day, unless it’s a TV then you have to go thru their service center but still bought another warranty with the next TV.

Looks amazing. Sounds amazing. The speakers on the TV are better than my soundbar. Bright enough to see clearly when my drapes are open in a sunlit room. Looks great playing on my PS5 too. Nothing more I could ask for...except maybe seeing a little extra info in the menu. Specifically, I would like to see the frame rate numbers. I cannot find that in the menu.

Definitely recommend getting this for large purchases. I've never needed to use it. But it definitely is a peace of mind. I know people that have used it. I have a family member that Is a best buy manager and they fully recommend it as it does pay for itself most tye time

geek squad has made me a firm believer over the years. until I have a bad experience.... all hail geek squad! they have earned my respect. keep doing what you do geek squad. thanks

I absolutely love this tv! So much extras packed into this model and then some. I love all the user friendly interface and all the different features I am a loyal Samsung consumer!

Honest service. They won't jerk you around trying to get paid for doing unnecessary repairs. The techs are knowledgeable. Although the products are good, they often fail after the manufacturer's warranty, which is a common practice (planned obsolescence). Geek Squad is there to honor and help.