Customer Ratings & Reviews

Love that Firefox is in the system and I don't have to use my firestick. Sound is great. Picture is great. No compalints. I would buy it again.

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

The GEEK SQUAD representatives are fast at taking care of your needs!

The geek squad was friendly and patient with my decision.

So far we haven't had to use this, but we have in the past for products and have always been happy.

Always helpful and accessible to help with products.

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.

All I can say is one word. Phenomenal! Geek squad workers get the job done and are very courteous. They solved my problem in a fast, diligent, and timely manner. The questions I asked and the answers I got were very well satisfied to me. Best Buy has a customer for life. Geek squad members are a credit to their profession. Kudos and 5 stars to the Geek squad.

Glad to have this for a piece of mind! Have heard great things about the service!

I love this protection, the squad is very knowledgeable, professional, respectful, helpful, and courteous.

It’s great to have geek squad When there’s any problems with your rich days and you have warranty, they come right on the surfaces

Do it, you won’t regret it. Definitely has saved me monies and customer service is great.

Awesome protection that was available when I purchased the TV

Used this insurance program and had no issues receiving benefits.

Great to know my item is protected with a warranty.

I love the Geek Squad because they have always been so professional and bend over backwards to satisfy their customers. They have always treated me well. Today 09/20/2021 I went in to get a TV repaired that was almost brand new and they made the transaction so easy and aloud me to exchange it for a brand new one. This is why I have never ever purchased somewhere else even if the product I want is cheaper. I have literally spent thousands of dollars over the years at Best Buy and I always walk away knowing if anything goes wrong they will fix it. Always purchase the extra Geek Squad warranty it is well worth it and you will have no problems if your item stops working.

I always purchase the the protection package. They stand behind the product they sell

Although the 5 year Geek Squad Protection Plan is up front pricey, it delivers as promised. I've replaced 2 TV's due to screen failure and have received full credit towards a replacement. The exchange doesn't occur overnight, but it happens.

I usually get a warranty with every electronic I purchase. I had issues with a television that I had purchased. I called Bestbuy and was told that I had Geeksquad and my warranty was through them. It took a few visits, but they ended up replacing basically the whole tv just about. Less than a year later, it did the same thing and Bestbuy refunded about 90% of the amount I paid for tv to put towards another tv, so I went bigger. I am glad I purchased warranty or I would have just had to purchase new tv.

For all my tvs over 40 inches, I always invest in a warranty. So far the warranty has been a life saver. I love the fact that Geek squad will repair tv 40 inches and over in home. They will 1st troubleshoot with you. If problem still persist. They will order parts to your home. They will come and work on tv at home. If they can't fix tv, they will offer you another tv. If tv is not available, they will upgrade you to next available one.