Customer Ratings & Reviews

Excellent customer service, friendly, responsible, excellent people skills

What can I say the Geek squad was very professional. Did everything to my satisfaction

When you have a large purchase like an HD TV you need to have the 5 year Geek Squad protection.

Time will tell if I needed this or not but in the mean time it's nice to know I'm covered!

When you spend big money...a little protection is always a must. Love me some GeekSquad. Something goes wrong, never fear, the geeks are here!

I love that if I have an issue I know who to directly contact to fix it.

The service purchase gives me peace of mind in case the tv malfunctions.

Great protection plan. Haven’t had to use recently but have in the past for other products.

Bought a plan for my last 50" TV. had issues after year one and geek squad came out and replaced the main board. year two it started giving me the same issue and was told it couldn't be repaired. Instead of giving me a comparable TV, they gave me the money back I paid for the TV. That would typically be good but I got this TV at a huge discount so I could not possibly replace it with anything comparable. I would have rather had my TV repaired or given something similar. When I purchased the plan I asked if the plan would get me something similar if it ever came to it and was told it would. I specifically asked because of the low price. Instead I had to add $500 of my own money to get something similar. Geek Squad should really provide more options when fulfilling their plans.

Great service, employees were very helpful and u was able to take care of what I needed to.

Theagents that came out were very knowledgeable and very helpful with any questions that l had.

Covers OLED TVs from screen burn in. Cant find this coverage anywhere else

Usually when I buy something that’s electronic from Best Buy I usually get the protection

Glad I purchased this because a friend of mine didn't and cost him in the long run when manufacturers couldn't help out.

Great service if your items ver get damaged or just straight up dont work. Highly recommend

Service is always good and friendly I highly recommend this service

Had to get protection for my tv. I hope my tv never stops working. Glad my tv us covered.

I was very pleased with Best Buy for saying I could add my 2yr warranty on my tv 15 days after I purchased it. Thank you.

Have not had to use it yet but I do have them for my computer repairs and it is awesome.

Geek squad provides wonderful service and offers great protection for your purchases