Customer Ratings & Reviews

The geek squad certainly lives up to their name. They were on time did the work very professionally and quickly. First time using them, will do so again

Great offer, Worth every penny, highly recommend it...

Jayden help me with a problem with an iPhone 14 and he was very nice super helpful explaining everything we needed and gave us all the options regarding the device. I ended up sending the phone back to apple and I got it the very next day and Jayden called me right away to let me know it was there. Definitely best service there!

I had a tv that the screen went black shortly after my warranty expired. Thankfully I bought this insurance. When repairs were not possible my tv was replaced with a new one. Best Buy service was great and made the entire process a breeze.

Called and needed help with a connection issue. Quick and very helpful

I will always get on and love the store i will return back

Always get the protection if ur TV is over $1000. I bought the 5 year warranty on my old Sony tv. It broke 4 years 7 months in the warranty and they offered to give the same model for the new year or $870 towards new tv. It was definitely worth the money. BTW I paid $1000 for the old tv.

Excellent service and quality of each product was well worth the cost.

I have boughten many electronics from Best Buy over the years. However, I would recommend purchasing extended warranty coverage just incase. I did have a couple repairs done in the past. They were very satisfactorily performed with a high degree of professionalism. Be sure to purchase a Geek Squad Protection plan for all troubleshooting, service needs and operational advice.

,,,,That's what they say right ? Well, After spending $3,300 on a brand new Television , I didn't want to spend another $600 on top of that for Insurance. But then I thought about it,,,,,,,,,,,What if this Television had electrical issues,,,,,,,,say,,,,,,1 year and 2 months from now ??? What would I do then ? I mean it would be outta warranty then. All I know is that for spending THAT KIND OF MONEY , I want to make sure that I'm covered way past the manufacturers warranty,,,,,,So I bought the 5 year plan,,,,,,,,,,,,,Also came with a piece of mind for the next 5 years. Don't you end up regretting NOT getting it.

The process was worth it to protect my smart TV and the agents from the store helped me through it

In the cases where a device fails this is invaluable. Recently a TV lost the backlight and I ended up with a new TV. They replaced the TV and even refunded the unused portion of my Geek Squad protection.

Good investment for 5 years. Didn’t spend a lot on the TV but worth it

The Geek Squad got the Bravia 75" UHD TV up the stairs to my 600 sq ft loft area with no problems and put things together with no problems. I had the TV for about a week with no problems except for setting up and installing apps. Hardware wise the clock has started and we'll see where things go from this point...

A must have for your tv definitely a good piece of mind.

Definitely needed this for my tv, hung it on the wrong mount and it started glitching.

Always a good warranty to have and utilize with any product.

I purchased the five year geek squad plan. Lo and behold my expensive $2000 Sony TV decided to not work one day. Called up the geek squad and they arranged to have it fixed. No hassle no extra cost. The only thing I had to do was make a phone call. Best Buy and geek squad took care of everything. I purchased a second television from Best Buy also purchased a geek squad plan for five years. It a peace of mind that your television is going to be taken care of. “One call that’s all” LOL

Very fast to go into the store and get things fixed

I recently purchased the Geek Squad Protection Plan for my new TCL TV and am thoroughly satisfied with the coverage it provides. It's a reliable way to protect your investment and offers peace of mind. Highly recommend!