Customer Ratings & Reviews

This is an expensive investment to protect my expensive purchase.

We've replaced 2 TV's with the warranties through geek squad, both times they've made the process an absolute breeze! If your on the fence about getting the warranty, get it! It pays for itself and takes the stress out of any repair!

Have not used the protection service yet. I hope I never have too. That's the reason I only gave it 4 stars. I hated even to rate it until I use it if I ever do. I believe there is a time limit on rating it. I do know they did a very nice jog delivering it and installing it.

Good coverage for price. TV was returned but no hassle about warranty refund.

Geek Squad is easy to work with, and their support is always helpful and professional. Great investment for protecting electronics long-term.

Ok so shortly after I set up my new Sony 65” 4K tv I found that I couldn’t hook it up to my receiver because being an older model it had no HDMI connections. Before setting out to buy a new one I decided to call in the geek squad to see if there were other options. It just so happens that I did have an optical connection for a cable and he had one with him too. It enabled me to utilize my sound system but only to about 80% of its capacity because the HDMI cable Carrie’s so much more capabilities with sound. So I’m using it like this for now until I can get a new receiver. Trouble was I had to pay for the cable because it wasn’t covered.

Had a large TV that started to fade after 4 years, Geek Squad service replaced it and helped with new install, and guidance and help. Ryan and Dimitri were awesome. great job easy to deal with. Took a week to call, get an appointment to come to the house, assess, replace and correct problem. Really fast turnaround. So glad i got the coverage!

Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

This is a great service and I would recommend for any purchase

Outstanding Geek Squad for anybody that needs. Computers were doing.

I never purchased a Geek Squad protection plan before but boy am I glad that I purchased it on my big screen TV in August 2021. I needed to use the protection plan yesterday and was pleasantly surprised at how helpful the representative was. He walked me through the entire process and told me that it was actually cheaper to send me a replacement TV. I highly recommend their protection plan and will buy it on any other large items.

Thankfully, I have not had to utilize the incredibly beneficial Geek Squad services quite yet, but it's refreshing to know they are available if needed

You can’t go wrong when you go with Best Buy’s Geek Squad protection. No questions asked just fix my beautiful electronics every time and “Walla!!!” Like Brand Spanking New. Thank you Best Buy team.

I thought I has a problem so I called and they came and even though problem was operator error they were very nice about it and made sure I knew how to use it. THANKS GEEK SQUAD!

I bought the extra insurance in case anything unforseen happens to my electronics I don't make much money, so I can't afford to replace things all the time.

Very good value. For less than $5 a month, I have Geek Squad service protection. Piece of mind

Good help great service and very helpful , what more can you ask for,thanks.

Just lost my TV after 4 1/2 years. They gave me back ALL my money in credit to put towards a new TV. The Upgrade is 5 times better TV, and with a $1000 credit, I only spent $1400....yes, I bought a top of the line OLED...that's why it was $2400, but affordable with the $1000 credit. This is the 2nd time that has happened to me with a TV in the past 15 years, and both times I got ALL my money back in credit for a replacement. ALWAYS get the 5-year on a TV. Even if it lasts the whole 5 years, it will probably need a repair, and that alone more than covers the cost of the warranty.

Geek squad helps for good protection. They help wherever you need

It is a good plan to help one feel worry free. I just hope it would not overlap with the first year manufacturer's warranty so that there will be more years to be covered in total with less cost. Here is what I read online: "You should also check whether the coverage of the service contract overlaps with the problems and time periods the manufacturer’s warranty covers to avoid paying for unneeded coverage. You may find that any additional coverage is not worth the additional cost." I understand the coverage is different, but what I really need is a longer time manufacturer’s warranty with less cost (Accident coverage is not so important for me. I always use my furniture and electronic devices very gently and carefully).