Customer Ratings & Reviews

Covers everything. When something stops working you give it to the geek squad and they hand you a gift card for the purchase amount. Easy as pie.

I have not had the necessity to use the coverage for any of the devices bought with the Geek Squad Protection.

This is definitely a fantastic product. I bought it for my mom as a Christmas present and she absolutely loves it. She watches our favorite shows and movies on it and it’s great to have a bunch of family to enjoy it also.

We have had Geek Squad for quite a few years now and they do very good work. If they can fix it they will. And if they can't fix it they will tell you that also. We took in an old computer and they told us they couldn't fix it. That's the way it should be. It's worth the money you spend for it.

This is a great service and I would recommend for any purchase

Unfortunately I have never had the opportunity to use.

Best tv I've bought. No issues. Easy to use. Love it

Although the 5 year Geek Squad Protection Plan is up front pricey, it delivers as promised. I've replaced 2 TV's due to screen failure and have received full credit towards a replacement. The exchange doesn't occur overnight, but it happens.

Whenever I need help tech support Geek Squad is there to help very knowledgeable and always help me out can't go wrong I recommend getting out from Geek Squad if you can't figure things out

This is an expensive investment to protect my expensive purchase.

Best Buy’s warranty is great really take care of the customer and give great customer service

Tv works great for the purpose of needing a Tv last minute!

Good "backup" to have, we just just hope it is. not needed!

I think it's good to always purchase extra service and warranty protection for electronics/appliances and I got this one for a steal 2 years plus additional year warranty not bad and happy to have it

This the best thing you can buy with tv always worth it

Excellent assistance from the first call to replace the previous equipment, very fast process.

This is our second TCL 50" tv and it is the best ever.

Our tv's soind went on the fritz roght before my parents came in town. Nick helped us out over the phone to find a similar tv, but we couldnt confirm the availability of it in-store. I went in-person, scheduled a pickup delivery of the defective tv and picked up the replacement tv while I was there. Jason and Jennifer were awesome helping me out. Kim also called me to see how things went so far with the whole process. The return pickup was quick, but the credit took the longest...if you can help it, wait to have the Delivery team pickup the defective tv and replace your tv so you dont have to wait for any credit/refund. Based on your circumstances, you may not be able to go this route, but be prepared to wait a bit. Whenever I called the Support line to get an update, I was surprised that the information was slightly different each time.

Definitely needed this for my tv, hung it on the wrong mount and it started glitching.

Good to know help is there when needed. Havent had to use it yet tho.